Air Ticketing Specialist

2 weeks ago

Montréal, Canada Red Label Vacations Full time

The Air team is looking for an experienced Travel Ticketing Specialist who excels in a fast-paced working environment and has proven multi-tasking skills. Primary accountabilities include extensive knowledge and understanding of airline contracts, ticketing and airfares for all domestic, trans-border and international travel. As part of the Air team, you will be given the opportunity to work with travel consultants in all divisions of Merit to support and improve overall productivity.

**EXPERIENCE REQUIRED**
- Excellent knowledge of airline fares, and strong knowledge of company/supplier contracts, including previous experience in product and airfares.
- Ability to work under pressure and effectively multi-task, while maintaining professional rapport with customers and co-workers
- Experience in GDS airfare ticketing
- Highly detail oriented and has strong customer service skills
- Decisive and ability to work independently
- Superior written and verbal communication skills
- Proficiency in Microsoft Office
- Working knowledge of AMADEUS is considered an asset

**DUTIES & RESPONSIBILITIES**:

- Responsible for manual quoting published and net rates from airline contracts
- Extremely knowledgeable and proper use of airline terminology, codes, fare basis, airline rules and tariffs, airline passes, resource guides and industry contacts
- Issue tickets, manual ticket exchanges, ATC ticket exchanges, schedule ticket exchanges, process refunds
- Remains informed of all airline rules and regulations and current affairs
- Communicates information to clients and selling agents accurately and appropriately

**CORE COMPETENCIES NECESSARY FOR THE SUCCESSFUL PERFORMANCE OF THIS POSITION**
- Customer service excellence/orientation
- Excellent professional communication skills both written and oral
- Highly organized, able to meet deadlines and work under pressure
- Ability to research and use critical thinking and problem-solving skills when working independently
- Excellent work ethic and time management skills
- Proven active listening and attention to detail
- Adaptable and able to keep up with organizational change

**WORKING CONDITIONS**:

- Home Office/Office environment.
- Networking functions (trade shows, conferences, industry related events)
- Must be available to work rotation shifts, including weekends.

**HOURS OF OPERATION**:
Monday to Friday - 10:00 a.m. to 9:00 p.m. (EST)

Saturday - 10:00 a.m. to 6:00 p.m. (EST)

**Job Types**: Full-time, Permanent

**Salary**: $38,000.00-$40,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Wellness program
- Work from home

Schedule:

- 8 hour shift
- Weekend availability

**Experience**:

- ticketing: 2 years (preferred)
- Amadeus: 2 years (preferred)

**Language**:

- French (preferred)

Work Location: Hybrid remote in Montréal, QC

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