Specialist, Business Process

2 weeks ago

Montréal, Canada Vacances Air Canada Air Canada Vacations Full time

**TITLE**: Specialist, Business Process (TTS and Altea)
**DEPARTMENT**: Business Process
**LOCATION**: Montreal or Toronto
**SCOPE**: Responsible for leading the Business Process team and for implementing Customer-focused processes, programs and policies which are supported by Operations.

**Responsibilities**:

- Help in the development of the strategic direction of the Operations department by ensuring the vision and objectives are understood and communicated effectively.
- Take a leadership role in modernizing Operations by benchmarking best practices, developing business cases, and supporting the implementation of new processes and technology.
- Participate in new product development projects to ensure that Operations delivery remains a priority during design/development phases.
- Work with the Business Process Analysts to research and develop business requirements.
- Develop and prepare required business cases and change requests.
- Supervise and mentor the Business Process Analysts, which includes providing guidance and assistance, performance evaluations, hiring, development, coaching, and disciplining.
- Liaise with different departments to ensure that new initiatives are aligned with the Operations strategy and rolled out successfully.
- Liaise with the Training, IT and Communication teams to ensure that new initiatives are aligned with the corporate strategy and are rolled out successfully.
- Liaise regularly with Marketing and Revenue Management regarding new corporate products and offerings to ensure their successful roll out to the Operations department.
- Collaborate with IT during system deployments, to ensure new features are approved and up to users’ standards.
- Act as the center point of contact for other departments for policies and procedure clarifications and changes
- Identify and lead continuous improvement initiatives related to current processes to enhance efficiency for Operations.
- Deliver processes and policies for new products and offerings, including maintaining and updating documents and procedures.
- Optimize revenue by focusing on enhancement of process changes that increase sales or reduce cost within the Operations department.
- Ensure assigned tasks and projects are completed on time and to standard.
- Track and monitor completion of IT tickets opened by the Business Process Analysts.
- Other tasks related to the successful implementation of processes, programs and policies for the Operations teams.

KNOWLEDGE AND SKILLS REQUIRED
- University or College diploma in Tourism and/or personnel management
- Minimum of 5 years of experience in the tourism industry
- Strong technical background in TTS, and Altea
- Knowledge of Agent Hub, Groups Quoting Tool and/or Revelex is an asset
- Solid understanding of Air Canada Vacations’ processes and procedures
- Ability to resolve problems quickly in a complex environment
- Excellent communication and organizational skills
- Demonstrates excellent judgment, initiative and flexibility
- Ability to work under pressure, assess priorities and cope with strict deadlines
- Strong team player
- Customer Centric
- Computer literate (Word, Excel, Power Point and Outlook)
- Fluently bilingual; French and English

  • Finance Process Optimization Specialist

    2 weeks ago

    Montréal-Est, Canada American Iron and Metal Full time

    A global leader in metal recycling is seeking a Continuous Improvement Specialist to optimize financial and business processes and lead the transformation initiatives. This role involves developing change management strategies, collaborating with leadership, and ensuring process efficiency. Applicants should have a relevant degree, at least 7 years of...

  • Specialist, Business Application

    4 days ago

    Montréal, Canada Business Development Bank of Canada Full time

    No other bank is doing what we do. At BDC, we help Canada and its entrepreneurs create a prosperous, inclusive and green economy. Our mission is to help Canadian businesses thrive by providing financing, capital and advisory services. We’re devoted to Canadian entrepreneurs. We’re also dedicated to our employees. Adaptable. Inspiring. Different....

  • Analyst, Business Process Effectiveness

    2 weeks ago

    Montréal, Canada Business Development Bank of Canada Full time

    No other bank is doing what we do. At BDC, we help Canada and its entrepreneurs create a prosperous, inclusive and green economy. Our mission is to help Canadian businesses thrive by providing financing, capital and advisory services. We’re devoted to Canadian entrepreneurs. We’re also dedicated to our employees. Adaptable. Inspiring. Different....

  • Business Intelligence

    6 days ago

    Montréal, Canada GURUS Solutions Full time

    As part of the Product Development team, the BI Specialist will be responsible for the creation of reports and dashboards for our customers. This means gathering requirements, documenting the design, preparing the data and developing the reports. The BI Specialist will also participate in defining the best practices and the development of new products or new...

  • Business Architecture Specialist

    1 week ago

    Montréal, Canada CAE Full time

    **Role and Responsibilities** Passionate about your field? Looking for a work environment where you can meet challenges, innovate, use state-of-the-art tools and collaborate with experts from various sectors? Want to join a world‑class company and industry leader and be proud to contribute to our projects and mission? Come join our team and share your...

  • Bilingual Business Development Specialist

    4 days ago

    Montréal, Canada Payactiv Full time

    **Company: SATA Canada** **Position: Bilingual Business Development Specialist** **Reports to**:General Manager/Head of Sales **Supervises**:N/A **Has Contact with**: Customers, key accounts, warehouse, management **Estimated Start Date**:ASAP **Work Location**: Home Based (90% travel within territory) **Territory**: Quebec/Ottawa **Job Type**: Full...

  • Business Development Specialist

    1 week ago

    Montréal, Canada Wukong Education Full time

    **Who Are We Looking For?** We are looking for Business Development Specialist to join WuKong Education Group. You will be working in collaboration with executive leaders and management team, and leading marketing growth and outreach efforts to develop, implement, and strategize a variety of tactics designed to improve market share throughout the assigned...

  • Specialist, Tools and Processes

    4 days ago

    Montréal, QC HB C, Canada VIA Rail Full time

    Reference Number : 1142Status : Permanent - Full-timeAnnual Salary / Hourly Rate : $ $83 826Number of positions to be filled : 1Application Deadline : 01/27/2026Did you know that VIA Rail is carrying out ambitious projects to modernize its services and infrastructure? From our new ultramodern train fleet to ongoing improvement of our infrastructure, we're...

  • Specialist, Business Operations

    19 hours ago

    Montréal, Canada TMX Group Limited Full time

    Job Description Summary Venture outside the ordinary - TMX Careers The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we’re connecting cross-functionally, traversing industries and geographies, moving...

  • Business Process Analyst

    4 days ago

    Montréal, Canada Ubisoft Full time

    **Job Description**: As a Business Process Analyst, you'll optimise the way we do things, by advancing our teams' methods. You'll develop solutions aimed at reducing steps, eliminating friction, freeing up time and simply making things run more smoothly - for the long term. Whatever the project you're working on, you'll automate as much as possible, in a...