Ticketing Agent

6 days ago

Montréal, Canada Red Label Vacations Full time

**POSITION: AIR TICKETING SPECIALIST**
**LOCATION: REMOTE/OFFICE**

The Air team is looking for an experienced Travel Consultant who excels in a fast-paced working environment and has proven multi-tasking skills. Primary accountabilities include extensive knowledge and understanding of airline contracts, ticketing and airfares for all domestic, trans-border and international travel. As part of the Air team, you will be given the opportunity to work with travel consultants in all divisions of Merit to support and improve overall productivity.

**EXPERIENCE REQUIRED**:

- Excellent knowledge of airline fares, and strong knowledge of company/supplier contracts, including previous experience in product and airfares.
- Ability to work under pressure and effectively multi-task, while maintaining professional rapport with customers and co-workers
- Experience in ticketing
- Highly detail oriented and has strong customer service skills
- Decisive and ability to work independently
- Superior written and verbal communication skills
- Proficiency in Microsoft Office
- GDS experience, AMADEUS is considered an asset

**DUTIES & RESPONSIBILITIES**:

- Responsible for booking/quoting cheapest net rates from our airline contracts
- Extremely knowledgeable and properly uses: airline terminology, codes, fare basis, airline rules and tariffs, airline passes, resource guides and industry contacts
- Issue tickets, ticket exchanges, refunds queued for ticketing
- Remains informed of all airline rules and regulations and current affairs
- Communicates information to clients accurately and appropriately

**CORE COMPETENCIES NECESSARY FOR THE SUCCESSFUL PERFORMANCE OF THIS POSITION**
- Customer service excellence/orientation
- Excellent professional communication skills both written and oral
- Highly organized, able to meet deadlines and work under pressure
- Ability to research and use critical thinking and problem-solving skills when working independently
- Excellent work ethic and time management skills
- Proven active listening and attention to detail
- Adaptable and able to keep up with organizational change

**WORKING CONDITIONS**:

- Home Office/Office environment.
- Networking functions (trade shows, conferences, industry related events)
- Must be available to work rotation shifts, including weekends.

**HOURS OF OPERATION**:
Monday to Friday - 9:00 a.m. to 9:00 p.m. (EST)

Saturday - 10:00 a.m. to 6:00 p.m. (EST)

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Wellness program
- Work from home

Schedule:

- 8 hour shift
- Weekend availability

**Experience**:

- air ticketing: 3 years (preferred)
- GDS - Sabre: 1 year (preferred)
- travel agent: 3 years (preferred)
- GDS - Amadeus: 1 year (preferred)

**Language**:

- French (preferred)
- English (preferred)

Licence/Certification:

- TICO certificate (preferred)

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