People and Culture Manager

Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all.

ROLE PURPOSE
The People & Culture Manager will manage the development and implementation of effective, impactful, and sustainable People & Culture (P&C) systems and ongoing practices across the organization. This position will oversee the agency’s recruitment, talent planning, onboarding, performance management, labour relations, succession planning and training processes.

REPORTING AND WORKING RELATIONSHIPS
- Reports and is accountable to the Senior Manager of People and Culture or their designate
- Participates as a member of the Connective Administrative Support Team
- Liaises with staff and volunteers of community and government agencies as required
- Liaises with the staff of Connective as necessary

HOURS

40 hours per week; Monday - Friday 09:00-17:00

STATUS

This is a remote permanent role. This role might need to attend in-person meetings from time to time.

KEY ACCOUNTABILITIES
Recruitment and Retention
- Leads the development and manage the organization’s recruitment strategic direction
- Ensures all organizational recruitment needs are being met
- Develops, oversees, and ensures the execution of the retention strategy
- Leads, develops, and maintains the organization’s succession plan strategy
- Oversees and provides mentorship to staff on the talent team in relation to best practices and performance standards

Onboarding
- Develops and manages the agency’s annual onboarding strategy, ensuring best practices are being maintained agency-wide
- Accesses and oversees the agency-wide onboarding process to ensure sustainability and continuous improvement of the new hires experience

Performance Management & Labour Relations
- Leads and manages the organization’s Performance Management systems for unionized employees
- Ensures best practice is being maintained agency-wide and consult with managers when needed
- Guides discipline and labour relation processes following the collective agreement where applicable
- Acts as the employer’s point of contact with Union
- Is a permanent member of the organization’s Labor Relations Committee
- Acts as liaison for Labour Relations issues by providing guidance and interpretation on Collective Agreement, Labour Laws and Employment standards

Policies & Procedures
- Creates, manages, and keeps up to date any agency policies that have been assigned to this role
- Ensures compliance with legislation and contracts in relation to hiring processes and HR policies, procedures, and practices
- Ensures all managers are kept aware of updates and changes related to Human Resources legislation and best practices
- Researches and presents opportunities for improvement and implementation of HR best practices and processes
- Acts as project lead in the introduction of new HR related systems or software

People & Culture Metrics
- Develops and maintains all relevant metrics related to P&C to guide the decision-making process and keep track of the employee life cycle
- Prepares and conducts analysis of our recruitment needs and develop the organization’s recruitment targets, strategy and plan

Leadership and Supervision
- Manages all aspects of the performance of direct reports
- Prioritizes, coordinates, and formally evaluates the work of direct reports
- Delegates work and decision-making authority to facilitate efficient work processes
- Recognizes and rewards exceptional performance and contributions
- Takes steps to ensure work team is focused and positive
- Fosters a positive working culture, through inclusion and diversity initiatives, continuous learning, and collaboration

New Program Development
- Oversees and acts as key P&C contact for the implementation and development of New Programs

Other Duties
- Performs other related duties as required

WORKING CONDITIONS
- Function independently, while remaining a crucial member of the support team
- Adhere to Connective policies and procedures
- Be available to work flexible hours as needed. May include some evenings/weekends, as determined by the regional office needs and schedules

EXPERIENCE AND SKILLS
- Degree in Business Administration, Human Resources, or Psychology or an equivalent combination of education, training, and experience
- Five or more years of progressive work experience in Human Resources, including working in a recruitment-based environment
- CPHR designation preferred
- Experience and knowledge in managing work teams and tactical processes
- Experience with operating within a unionized environment
- Demonstrated commitment to a high level of customer service
- Flexibility to travel throughout the Lower Mainland (from Vancouver to Abbotsford)
- High proficiency with the Microsoft Office suite
- Strong communication skills (listening, verbal and written)
- Excellent time management skills and the ability t