Administrative Assistant

2 weeks ago

Saskatoon, Canada JR & Co Roofing Contractors Inc. Full time

**Administrative Assistant / Dispatcher Duties**:
**Job Scheduling and Coordination**:

- Assist management in scheduling and dispatching roof repair crews to job sites, ensuring efficient allocation of resources.
- Work closely with management to coordinate and update schedules based on priority and urgency of service requests.
- Monitor job progress and communicate updates to relevant parties.

**Customer Communication**:

- Provide customers with basic information regarding service availability and scheduling.
- Follow up with customers post-service to ensure satisfaction.

**Emergency Response Assistance**:

- Support the handling of emergency roof repair calls, assisting management in prioritizing and dispatching crews.
- Maintain a calm and organized demeanor in high-pressure situations.

**Documentation and Record Keeping**:

- Maintain accurate records of service requests, work orders, job statuses, and job completions.

**Customer Service**:

- Act as a point of contact for clients, addressing inquiries and providing basic information.
- Handle complaints and help resolve issues courteously and efficiently.

**Support to Management**:

- Work closely with management to assist with various administrative tasks and projects.
- Help prepare weekly reports.
- Assist in organizing company meetings, training sessions, and other events.

**Technology and Software**:

- Utilize company CRM software for scheduling, communication, and record-keeping.
- Ensure data entered into systems is accurate and up-to-date.

This position offers the opportunity to work in a dynamic environment where your organizational skills and communication abilities will be key to ensuring smooth repair operations.

Relevant experience is an asset, but we value attitude over experience and are willing to train the right individual. Compensation is negotiable, based on experience.

Pay: From $23.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Extended health care
- On-site parking

**Experience**:

- dispatching: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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