Current jobs related to Technical Customer Onboarding Manger - Remote - American Express Global Business Travel

  • Onboarding Specialist

    1 week ago

    Remote, Canada WellnessLiving Full time

    Title: Onboarding SpecialistSalary:  Based on Experience + Benefits + VacationLocation: Remote (Canada)Term: Full-Time, PermanentReporting Manager: Onboarding Team LeadAbout Us:At WellnessLiving, we empower thousands of health and wellness business owners to turn their entrepreneurial dreams into reality. Our mission-critical software fuels their vision,...

  • Onboarding Officer

    2 weeks ago

    Remote, Canada Aviso Wealth Full time

    **Aviso Wealth**: **The Opportunity**: We’re looking for an Onboarding Officer to join our Service Centre team. This can be a remote role, however for those who would like to come into the office we are at 151 Yonge St, Toronto, ON. **Who you are**: - **Service** - You consider both internal and external stakeholders and demonstrate intent of...

  • Bilingual Customer Support Specialist

    4 days ago

    Remote, Canada Cision Full time

    Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours. **Key Responsibilities**: -...

  • Digital Customer Success Manager

    9 hours ago

    Remote, Canada Case IQ Full time

    Case IQ helps companies protect their employees, culture, and business through world-class software for uncovering, investigating, and preventing fraud, ethics, harassment, discrimination, and security incidents. We're proud to count a roster of Fortune 500 companies among our customers, which have relied on Case IQ for managing millions of cases over the...

  • Scaled Customer Success Manager

    6 days ago

    Remote, Canada Case IQ Full time

    Case IQ helps companies protect their employees, culture, and business through world-class software for uncovering, investigating, and preventing fraud, ethics, harassment, discrimination, and security incidents. We're proud to count a roster of Fortune 500 companies among our customers, which have relied on Case IQ for managing millions of cases over the...

  • Customer Success Executive

    6 days ago

    Remote, Canada Miovision Full time

    **Position Summary** Miovision is looking for a Customer Success Executive (CSE) to join our team. We love to meet our customer’s needs with every interaction. Our CSEs empower our entire support organization to proactively manage post-sales customer relationships with our focus accounts as assigned. The CSE will provide our teams with measuring customer...

  • Bilingual (French/english) Technical Customer

    9 hours ago

    Remote, Canada PBS Systems Full time

    “PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! “ **The Opportunity**: We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail...

  • Customer Success Specialist Co-op

    11 hours ago

    Remote, Canada Browse AI Full time

    **About Browse AI** At **Browse AI**, one of the fastest growing SaaS startups in Canada, we're redefining the future of how millions of people access and use web data. We've empowered over 300,000 teams and individuals, democratizing access to web data that was once a luxury only big enterprises could afford. By joining our award-winning team, you'll be...

  • Customer Success Manager

    2 weeks ago

    Remote, Canada Expedibox Full time

    **Your Role at Expedibox** Expedibox specializes in the sale and operation of smart parcel lockers that connect, simplify, and optimize the shipping and receiving of parcels. As one of Canada's leaders, we are excited to expand our team and are looking for a bilingual Customer Success Manager to serve and retain our existing customer base. If you are...

  • Customer Success Manager, Smb

    4 days ago

    Remote, Canada 1Password Full time

    We all have important information we need to manage, and protecting it should be easy. Over 100,000 businesses and millions of people log in to 1Password to unlock smart, simple access to everything they care about. Our vision is to create a safer, simpler digital future for everyone, and our culture values simplicity, honesty and a human-centric approach to...

Technical Customer Onboarding Manger

2 weeks ago

Remote, Canada American Express Global Business Travel Full time

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

Activities

Task list / System-Template

Readiness Assessment (Solutions Design Handover) / Readiness Review Document
Documentation Repository / SharePoint - Customer Project Site and Customer Data Gathering: Implementation Data Gathering Template and OneForm
Customer Kick Off Meeting / Customer Kick Off Meeting slides

**Project Plan Management - includes / OnePlan**:
Contacts
Timelines
Call Notes & Actions
Decisions & Assumptions
Dependencies
Risk & Issue Log
Holiday Schedule
Change Log
Scope
Project Tasks
Fact Sheet
MI Reporting Fields
Form of Payment

**What You’ll Do on a Typical Day**:
Owner of the Technical workstreams and customer product suite within the overall project during project implementations

Aligning those responsible for the product implementations to the overall customer objectives and Maintain and communicate customers’ global strategy and approach with all technical workstreams over different regions, to ensure alignment

Create timeline for technical deployment, working alongside Customer Onboarding Manager (COM) and Units as well as all other relevant work stream owners & the customer to ensure it fits in overall project timeline

Help those responsible for the product implementations to be successful by setting out clear delivery expectations, provide clear scope overview and project plans

Work with each product SME/deployment team to deploy each product and manage the governance on schedule and scope

Single point of contact for customer for all applicable technical/ product queries, liaison with workstream owners to review the same and revert to the customer with an update / resolution for the same

**What We’re Looking For**:
Graduate with 9 plus years of experience. A passion for working directly with customers and strong relationship building and Experience collaborating across multiple functional groups and with operational SME’s

Ability to work in a fast-paced matrix environment including managing across multiple geographies, functions & time zones

Able to motivate a project team and manage under pressure

Business English mandatory - multi-lingual capability advantageous and Ability to clearly articulate an accountability, then hold people accountable

Knowledge of American Express Global Business Travel Products globally and Previous experiences in software implementation would be an asset

Ability to understand and manage projects and technology

Location Canada - Virtual Location

The #TeamGBT Experience
**Work and life**: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

**Travel perks**: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

Wellbeing resources to support mental and emotional health for you and your immediate family.

And much more

We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement.