Onboarding Manager

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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**Summary**:
**Location**: Canada

**What You'll Do**:
Be Client Facing and help clients onboard their travel programs with GBT.
Create and maintain detailed project plans on applicable projects
Work closely with other teams such as Service Delivery, Commercial, Product Development, Support
Coordination of discussions with clients to set expectations and determine company infrastructure, travel policy interpretation, and user enrolments
Configure, test and conduct troubleshooting of site, including travel policy, pricing and PNRs
Contribute best practices to improve quality, standardization and documentation of implementations globally
Ability to collaborate with team members and business partners across global Amex GBT locations
Contribute to Departmental metrics/goals
Updates Management of implementation status on weekly basis and participates in weekly team meetings
Collaborate with Product Development to determine feasibility of new vendor offerings. Create and test implementation processes to support

**What We're Looking For**:
Clear communication skills, able to manage a client call
Ability to think analytically & conceptually
Ability to work independently whilst contributing to the overall team objectives.
Previous experience of Project Management desired
Ability to drive results in a P/L environment
Must have knowledge of corporate travel.
Time management/organizational & change management skills
Excellent relationship management and communication skills (both written and verbal)
Multiple GDS (Amadeus/Sabre/Apollo/Galileo) and online booking tools knowledge (such as KDS, Concur, GetThere & others)
Capacity to work virtually and strong organizational skills
Tenacious - ability to drive change in the face of possible resistance.
Problem solving & Decision Making
Identification and escalation of critical issues (including discrepancies between global contracts and local needs)
Ability to cross communicate in a matrix environment (testing of site - decision tree)
Consult & determine cycle of implementation plan with customers and internal GBT teams.
Determine & escalate delays during implementation cycle, with final launch decision.
Consult on & provide technical support on specifications for implementation.
Prioritization of workload

Location Canada

The #TeamGBT Experience
**Work and life**: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

**Travel perks**: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

Wellbeing resources to support mental and emotional health for you and your immediate family.

And much more

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.