Director, Customer Support

24 minutes ago


Remote, Canada Orderful Full time

About OrderfulOrderful is reinventing how businesses connect and trade. We modernize EDI - the backbone of $5T+ in global commerce - so companies can click-to-trade with any partner fast. We're Series B and among the fastest-growing in supply-chain tech, with 2× YoY growth. Our culture is high-ownership, high-tempo, and low-ego; we iterate quickly, care deeply about customers and teammates, and love turning manual operations into products. If that sounds like you, let's talk.Our Core Company ValuesAs a team, we're guided by three core values. They impact what we are building, while helping us stay true to ourselves and accountable to each other.Commitment to CustomersLearn, Iterate, GrowBuild a Great CommunityWhy work with Orderful?Unlimited PTOA week off for everyone in December during the winter holiday periodCompetitive CompensationLifestyle Work From Home BenefitHealth Insurance (Life, Medical, Dental, Vision, EAP)Opportunity to make significant impact on the growth of a companyRemote WorkFlexibilityStock OptionsWeekly YogaUnlimited PTOCompetitive CompensationLifestyle Work From Home BenefitHealth Insurance (Life, Medical, Dental, Vision, EAP)Progressive Work EnvironmentOpportunity to make significant impact on the growth of a companyRemote WorkFlexibilityStock OptionsWeekly YogaAbout the roleAs the Director of Customer Support Operations, you will lead the strategy and operating model for three distinct functions: Integration, Onboarding, and Post Go-Live Support. Your mission is to build a process-driven, AI-enabled organization that scales safely while exceeding customer expectations. You will act as the critical link between the customer and our technical teams, transforming support signals into structured insights for Product and Engineering to drive long-term platform improvements.Key ResponsibilitiesStrategic Operating Model: Define and govern support structures, escalation paths, and cross-functional handoffs to ensure a seamless customer journey from onboarding through production.Performance & SLA Accountability: Own core CX outcomes including TTFR (



  • Remote, Canada Jobber Full time

    Does your definition of success mean empowering others?Then Jobber might be the place for you We're looking for a Director, Customer Onboarding to join our Success departmentJobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way...

  • Tier2 Support Specialist

    21 minutes ago


    Remote, Canada Club Support Inc Full time

    Club Support Inc. is a Private Corporation dedicated to creating an efficient Computer Environment with daily monitoring and support to the recreational Club community (Golf clubs, Social clubs, and Professional clubs). Our entrepreneurial, dynamic, and flexible team has been working together for over 10 years and our consultative approach makes us the go to...


  • Remote, Canada AgencyAnalytics Full time

    We're seeking an experienced customer support champion to join a department that has a **stellar** internal and external reputation for customer support. Our team provides world-class 24/5 support via Intercom live chat to tens of thousands of digital marketing experts worldwide. We're specifically seeking someone with a strong background in live chat SaaS...


  • Remote, Canada TechShare Group Full time

    **TECHSHARE **is a leading Salesforce development and implementation agency in Southwestern Ontario. We have a growing team dedicated to our flagship software, 'Avocado', a Recreation and Member Management solution built on Salesforce. **THE POSITION **we are seeking to fill is for a Technical Customer Support Staff on the Avocado team. As a Technical...


  • Remote, Canada Cision Full time

    At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we...


  • Remote, Canada MDLand Digital Health Inc. Full time

    **Customer Support Specialist** **Company overview** **MDLand International (MDLand)** is a leading innovative health information technology company based in New York City providing cloud-based certified electronic health records, a data-driven population health platform, a culturally competent patient engagement, and emerging digital health solutions to...

  • Customer Support Agent

    6 minutes ago


    Remote, Canada Puro Sentido Colombia Full time

    At Puro Sentido Colombia, we give meaning to everything we do. Therefore, commitment, the ability to manage (making things happen), and teamwork to achieve synergies in this position are essential.Job SummaryAs a Customer Support Coordinator, you will be responsible for providing exceptional customer service and support to clients. This role involves...


  • Remote, Canada Shakepay Full time

    Join our small, fiery team on a mission to usher in the Bitcoin Golden Age. **About Shakepay** Shakepay is on a mission to usher in a Bitcoin golden age, where Canadians have access to Bitcoin-friendly, secure, and rewarding financial services. When Shakepay launched in 2015, it quickly became one of Canada's fastest-growing financial institutions. Backed...


  • Remote, Canada mdf commerce Full time

    **Location: Kanata, ON—Possibility to work from home** **mdf commerce Inc**. is an international team of over 700 experts who develop a broad set of SaaS solutions to optimize and accelerate commercial interactions of our B2B and B2G customers. Working in the eprocurement sector, we are currently looking for a Customer Support Specialist to join our team...


  • Remote, Canada ClearWong Analytics & Solutions Inc. Full time

    Job SummaryWhy Join ClearWong Analytics & Solutions Inc.?ClearWong Analytics & Solutions Inc. is a growing company focused on delivering top-notch customer support to businesses across various industries. We're looking for a Remote Customer Support Specialist who is passionate about delivering outstanding customer experiences and thrives in fast-paced,...