Bilingual Customer Service Representative

**ABOUT US**

National Nutrition is Canada’s award winning, online and in-store retailer of nutritional supplements. In 2014, 2017, and 2019 we were voted Canada’s best health food store - in large part because of the great people who work with us each day.

**CAREER**
Are you looking for a rewarding career that enables you to help people on their health journey while you work remotely? Do you have a positive outlook and thrive working in a dynamic and fast-paced environment? Have you worked in a health food store or natural health clinic before?

If this sounds like you, National Nutrition is looking for talented people and certified practitioners who love using their skills to give customers the best supplement information for their individual concerns.

You’ll need to bring a positive attitude, a passion for exceeding customers expectations, and ambition.

At National Nutrition our mission is to make our customers confident and happy about the service they receive, and our consultants play the largest role in ensuring they are getting the best information.

We invest in our customer service team members and offer education to increase their knowledge of nutrition and supply training to optimize their professional skills.

An important part of this position is your ability to speak both English and French fluently to ensure we are able to help all of our customers across the country.

We are currently recruiting for consultants and an Assistant Manger.

**BENEFITS**
National Nutrition has opportunities for all of its employees

Excellent employee discounts

Excellent opportunities for Career Growth

Strong culture of promoting from within

Education programs that offer certification

Education programs for Personal/Professional Growth
- Supplier webinars, online training, company seminars.

**Position Details**:
Department: Customer Service -Inbound Customer Care Agent

Location: Remote

Reports to: COO & CCO
Rate of Pay: $20.00 - $22.00 per hour - depending on experience
Start Date: Immediately

Natural Health Product Knowledge & experience is required.

Expected Availability: Must be available weekdays, evenings & weekends

Bilingual in English and French required

**Core Competencies**
You are expected to have a command of each of the professional skills below:
*1+ year(s) experience in Customer Service, and/or Retail environment

*1+ year(s) with Health Food Store work experience is required

*Excellent interpersonal and communication skills

*Highly Adaptable

*Self motivated and able to work independently

*Approachable and friendly demeanor

*Advanced computer skills

*Ability to work independently and unsupervised

*Initiative to maintain productivity without direction

**Responsibilities**

*Ability to provide exceptional customer service

*Provide product information regarding Nutritional Supplements

*Answer telephones quickly and proficiently

*Assist with other departments including Sales, shipping, marketing and retail.

*Take customer orders over the phone

*Participate in ongoing learning, including supplier training's, webinars, and telephone training's

*Follow up with customers with additional information require for order processing

*Work with sales and shipping departments to identify and implement improvements to current services

Do you think you would make a great addition to our dedicated team? If so, please submit your resume and cover letter.

Careers

What customers are saying about National Nutrition

What our staff is saying about National Nutrition

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$22.00 per hour

**Experience**:

- customer service: 1 year (preferred)
- Nutritional Supplement Knowledge: 1 year (required)

**Education**:

- Bachelor's Degree (preferred)
- Holistic Nutrition (preferred)

Job Duties:

- Answer incoming customer inquiries
- Record and modify customer information within the database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Other duties as requested

**Salary**: $20.00-$22.00 per hour

**Benefits**:

- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Work Location: Remote