Customer Success Manager

4 days ago

Remote, Canada WISK.ai Full time

**About the Role**

We’re looking for a dynamic Customer Success Manager to lead client onboarding and help with ongoing service delivery. You’ll work proactively with a portfolio of new restaurant and bar clients, ranging from single locations to enterprise clients, to ultimately drive success while ensuring they get the maximum value from WISK. This can include a variety of activities such as:

- Understanding client objectives and pain points and working to address them
- Proactively reaching out to our customers to ensure they onboarding properly and ensuring they are seeing value from the WISK platform
- Working with our internal teams to ensure smooth service delivery from the initial date of signup and onwards
- Finding opportunities to maximize value from each client, including bundling

As part of our broader Customer Success team, you’ll partner with many teams at WISK, including Sales, Product, Engineering and Operations. We believe flexibility and autonomy are keys for success and all of our Customer Success Managers possess complete ownership and flexibility in their work to help each customer get the most value possible with WISK. In addition, you’ll get to work with a fun, dynamic and growing team

**We Are Looking For People Who**
- Are passionate about customer success and experience and putting the customer first
- Ability to build and nurture relationships with multiple stakeholders and customers
- Strong project management abilities and able to prioritize between multiple competing priorities, tasks and stakeholders
- Strong problem solving abilities
- Self-starter and someone who is able to function independently
- Someone who embraces challenges, change and is naturally curious
- Someone who is willing to invest in not only building strong relationships with our customers and clients, but also contribute to a positive team environment of equality and inclusion
- Someone who is fluent in French and/or Spanish is a plus
- Even if you don’t meet all the requirements, we still encourage you to apply. We’d love to hear from you and your journey so far_ _We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted._

**Job Type**: Permanent

Pay: $50,000.00-$70,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Paid time off
- Stock options
- Vision care
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Application question(s):

- Do you have direct restaurant/hospitality experience? If so, how many years?
- How many years do you have working in B2B SaaS?
- What is your expected salary range?

Work Location: Remote

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