Technical Customer Support
2 weeks ago
**TECHSHARE **is a leading Salesforce development and implementation agency in Southwestern Ontario. We have a growing team dedicated to our flagship software, 'Avocado', a Recreation and Member Management solution built on Salesforce.
**THE POSITION **we are seeking to fill is for a Technical Customer Support Staff on the Avocado team. As a Technical Customer Support team member, you will be primarily responsible for ensuring our clients receive exceptional customer service and technical support.
**DAILY TASKS**
- Provide exceptional customer service to clients.
- Monitor the ticketing system and resolve tickets in a timely manner.
- Adhere to support policies, processes, and procedures.
- Provide education and training to customers, as required.
- Create and edit Salesforce records, reports, and permissions (profiles and permission sets) upon client request.
- On call rotation as required.
**EDUCATION AND EXPERIENCE**
- Client-focused with a positive, service-oriented attitude.
- Strong verbal and written communication skills.
- Ability to work independently with direction or as part of a team.
- Prior experience working on a helpdesk, in IT, or similar technical field.
- Post-secondary diploma/degree in a related computer studies area.
- Salesforce experience and certifications are a benefit.
**HOW TO APPLY**
Schedule:
- 8 hour shift
COVID-19 considerations:
Work Location: Remote
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