Box Office Coordinator

Box Office Coordinator

About Queen's University
Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

Come work with us

Job Summary

**A Brief Overview**

This position is responsible for the efficient day-to-day operation of the box office. This is a front-line customer service position that assists patrons and guests of the IBCPA and coordinates box office operations and daily sales. This position provides expertise in all facets of box office software systems including report building, event creation, subscription rollover and customer service. This position coordinates the casual staff recruitment process and trains, schedules, and provides guidance to casual box office staff. This position facilitates sales and marketing initiatives through e-marketing. This position also directs, allocates, and supervises the work of other staff.

The schedule for this position requires the incumbent to work evenings and weekends.

**Job Description**:
**What you will do** Coordinates and ensures the smooth operations of the box office.
- Coordinates box office software upgrades and programming.
- Distributes e-communications through the patron database and updates the website.
- Builds and proofs website listings.
- Other duties as required in support of the department and/or unit.

**Required Education**
- Three-year Community College Diploma or Three-Year Bachelor Degree, or equivalent.- in performing arts preferred.

**Required Experience**
- More than 3 years and up to and including 5 years of experience.- Previous box office experience in a performing arts centre considered an asset.
- Experience with the Spektrix ticketing system considered an asset.
- Experience in client and/or customer experience functions considered an asset.
- Experience in financial management practices considered an asset.
- Experience overseeing staff recruitment and scheduling considered an asset.
- Experience in planning and/or managing projects considered an asset.
- Experience in web design and website content development and management tools considered an asset (e.g., DreamWeaver, FrontPage, etc.).

Consideration may be given to an equivalent combination of education and experience.

**Job Knowledge and Requirements**
- Practical and applied knowledge of specialized methods and processes that are typically acquired through a combination of technical or academic qualification and/or work experience.
- Provide consultation and advice on non-straightforward and/or complex issues.
- Interaction with others requires interpersonal skills and the ability to understand and influence.
- Adapt messages to meet the needs of the intended audience.
- Build relationships, trust and credibility.
- Manage own work, train and review the work of the team to see commitments through to completion.
- Sets work priorities and direction, supporting the team in achieving goals and objectives.
- Participate in project team meetings and develop team project plans.
- Lead procedural or technological change within a unit.
- Identify new problems and seek information and input to fully understand the cause of problems.
- Identify opportunities to improve the effectiveness and efficiency of work processes.
- Draw logical conclusions and provides opinions and recommendations.
- Research equity, diversity, accessibility and inclusion resources and best practices relevant to the job and unit operations in order to inform evidence-based planning.
- Commitment to principles of equity, diversity, accessibility, inclusion, Indigenization and human rights for equity deserving groups.
- Monitor and assess output and the quality of work from team members and recommend need for formal training or development plans to management and identify possible performance and/or disciplinary issues.

Employment Equity and Accessibility Statement

**Skills**
- Attention To Detail
- Process Analysis
- Project Management
- Relationship Building
- Time Management

**Reference**
- 402396