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Front Office Supervisor

2 weeks ago

Kingston, Canada Easton's Group of Hotels Inc. Full time

**Are you a hospitality professional with a passion for guest service and leadership? At the Kingston Marriott Hotel, we’re looking for a Front Office Supervisor to join our dynamic front desk team. In this pivotal role, you'll lead with confidence, ensure smooth daily operations, and help create memorable experiences for every guest.**

**Why Join Us?**:
**Opportunity to Grow**: At Kingston Marriott, we believe in developing our people. We offer training, mentorship, and advancement opportunities so you can build a meaningful career in hospitality.

**Work in the Best Location**: Located in the heart of downtown Kingston, our hotel places you in a vibrant and exciting setting with access to the best the city has to offer.

**Exclusive Benefits**: Enjoy employee perks like periodic gifts, staff appreciation programs, and a Registered Retirement Savings Plan (RRSP) to help plan for your future.

**Team Culture**: Join a team that values collaboration, respect, and exceptional service. You'll work with professionals who are passionate about delivering top-tier guest experiences.

**Competitive Compensation & Perks**: We offer a competitive salary, health benefits, and opportunities to explore roles at other Marriott properties across the globe.

**Duties and Responsibilities**:
As Front Office Supervisor, you’ll support the Front Office Management team and ensure the smooth operation of front desk services. Your responsibilities include:

- Assisting in supervising the front desk team, ensuring all staff are well-trained in guest service, property systems, and safety procedures.
- Monitoring daily operations including guest registration, reservations, telephone services, and bell services.
- Assigning daily tasks, managing shift schedules, and helping control labor costs within budget.
- Handling guest check-ins/check-outs, reservations, and cashier transactions accurately.
- Responding to guest complaints and service issues with professionalism and care, following established service recovery standards.
- Promoting hotel services, facilities, and upselling rooms where possible to maximize revenue.
- Ensuring the security of guest information, safe-deposit boxes, and financial transactions.
- Supporting interdepartmental communication to maintain seamless guest service.
- Performing other duties as assigned, such as concierge services and VIP guest support.

**What We’re Looking For**:

- A customer-focused hospitality professional with at least one year of front office or guest services experience in a hotel setting, including some supervisory experience.
- Strong communication and problem-solving skills, with the ability to lead by example and support team development.
- A positive attitude, attention to detail, and the ability to stay calm under pressure.
- Proficiency in using property management and reservations systems (PMS), with strong computer and math skills.
- Availability to work flexible hours, including evenings, weekends, and holidays.
- A high school diploma (or equivalent) is required; post-secondary education in hospitality or a related field is an asset.
- Fluency in English is required; additional languages are an asset.