Body Shop Customer Service Representative

2 days ago


Ottawa, Canada Bytek Automobiles Inc Full time

**Bytek Volkswagen** is looking for a Body Shop Customer Service Representative to join our team Our dealership is committed to providing customers and team members with a rewarding and enjoyable experience. Our environment, opportunities, and processes are designed to ensure complete satisfaction.

We have a fun and exciting working environment where you will be able to strengthen your current skills and gain new ones

**Duties**:

- Coordinating repair needs for customers. (Repair Appointments/Rentals etc.)
- Opening work orders.
- Communicating, informing and updating customers and insurance companies throughout the repair process.
- Update management software (Mitchell, Audatex and Body Shop Connect) with notes when needed.
- Completing all components of administrative support to the Collision Repair Facility Team.
- Manage the confirmation and reservation of all rental vehicles & towing requests.
- Ensure all assignments have been followed up and appointments confirmed with customers.
- Monitor and manage Accounts Receivable, Investigate & resolve payment discrepancies.
- Post sublet invoices.
- Post Body Shop payment Cheques.
- Any other tasks as requested by Department Manager.

**What we offer**:

- Company benefits
- Reasonable work schedule
- A fun work environment
- Stable hours and income with a well-known family run dealership group
- Continuous on-job training
- Ability for job growth within the dealership

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Store discount
- Vision care

Schedule:

- Day shift
- Monday to Friday
- No weekends

**Experience**:

- manual transmission: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person



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