Customer Service Representative

Customer Service Representative - Auto Body 2 days ago – Be among the first 25 applicants. Company: Assured Automotive At Assured Auto, we have been providing quality workmanship on every collision repair for over 30 years. As part of The Boyd Group, we have numerous locations throughout Western and Central Canada. We provide the knowledge and equipment you need to excel on our team. We also invest in our employees, offering training sessions and assisting with certifications. If you're looking for a new opportunity, we provide career growth, an excellent benefits plan, RRSP matching, and competitive compensation. Benefits That Drive Your Success Competitive Pay Medical, Prescription Drug, Dental & Vision, effective after 1 month of employment RRSP with company match Annual Paid Vacation Time Off Career Growth Opportunities Ongoing Training A Professional Atmosphere, Great Working Conditions with Dynamic Leadership Job Description The Customer Service Representative is responsible for providing an exceptional customer experience, in person, over the phone and via email. They manage working relationships with customers and insurance partners while providing administrative support for the repair facility team. Key Job Responsibilities Ensure consistent execution of WOW (Wow Operating Way) plan. Provide friendly customer service over the phone, in person and over email. Schedule appointments for vehicle repair using our repair management system. Ensure timely processing of insurance assignments. Prepare repair order with proper documentation. Record all communication with customers or insurance partners during the repair process using ASE. Manage car rental information. Actively apply new knowledge from continuous learning, ensuring a high level of work quality that contributes to operational excellence and a positive NPS. Minimum Education And/or Experience Required For The Job High School Diploma Minimum: 1 year Customer Service experience, ideally in Automotive Industry Required Knowledge, Skills, & Abilities Communicate effectively, both verbally and in writing Ability to multitask and function well in a fast‑paced environment Enthusiastic and friendly demeanor Strong knowledge of Google platform and Microsoft Office Strong attention to detail with a high degree of accuracy Other Requirements (Travel, Physical Requirements, Etc.) Valid driver’s license required Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job. Compensation Details: $43,000 - $60,000 per year. Compensation is commensurate with skill, education and experience. Assured Auto is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age, and genetic information, creed, marital status, or any other consideration prohibited by law or by contract. At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually. Get notified about new Customer Service Representative jobs in Kanata, Ontario, Canada. Referrals increase your chances of interviewing at Assured Automotive by 2x. Seniority level Entry level Employment type Full-time Job function Other Industries Motor Vehicle Manufacturing #J-18808-Ljbffr