Customer Service Representative

1 week ago

Ottawa, Canada Speedy Auto Service Full time

Speedy Auto Service has an immediate opening for a Customer Service Representative

If you are known for your interpersonal skills and are looking to grow in a fast-paced work environment, this could be your chance to launch a great career.
A day in the life of a Customer Service Representative at Speedy Auto Service:

- Greet and welcome clients using the Speedy Customer Service Standards.
- Provide service to customers by reviewing the services offered and cross-sell different programs by explaining the advantage of our multiple service offerings.
- Sell the Speedy Auto Services and provide outstanding customer service, in order to build strong and long-lasting relationships with clients.
- As required, assign the work order to technicians.
- Print, review and educate customers on Scheduled Maintenance requirements specific to their vehicle, using applicable technology such as SSMS, Mitchell, etc.
- Set convenient appointments with the customers, based on the shop availability.
- Keep the customer database up to date to ensure efficiency.
- Other related tasks as required.
- Strong customer service and troubleshooting skills
- Retail sales experience preferred
- Able to effectively communicate both verbally and in writing
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times

Why Speedy Auto Service?
Our motto “At Speedy, you’re a Somebody” doesn’t address our customers only, but concerns our team members too. With more than 65 branches across the country, Speedy Auto Service is part of the Fix Network, the largest automotive after-sales service network in Canada. Since 1956, Speedy Auto Service has been a trusted brand that consumers trust for their auto repair and maintenance needs.
At Speedy Auto Service, our employees are our top priority. We strive to attract, develop, and retain the best technicians and customer service personnel. We are committed to employment equity and the diversity of our community by creating an inclusive work environment.

Location: 540 Bronson Avenue, Ottawa, Ontario K1R 6J9

Pay: $40,000.00 per year

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