Member Relations Administration Associate

We are currently looking for a** Member Relations Administration Associate**to join our team**.** This role has a **hybrid work arrangement**, required to work on site in our Calgary office with flexibility to work from home a few days a week.

**YOUR ROLE**:
The Member Relations Administration Associate is committed to delivering exceptional service to both internal and external clients for Coverage Navigation and Special Authorization processes. Through specialized expertise and steadfast attention to detail, this role ensures that member experience navigating specialty drug processes is perceived favourably. This position fosters excellence and consistency in service delivery while maintaining service level standards and supporting the overall Member Relations team.

**YOUR IMPACT**:

- Respond to member, third-party, and internal inquiries within 4 business hours.
- Proficiently coordinate communication for Coverage Navigation and Drug Special Authorization processes.
- Maintain up-to-date documentation in CRM and WEBS systems.
- Track all member interactions, ensuring SLA expectations are met.
- Ensure Special Authorization turnaround times of 15 business days, with proactive follow-ups for renewals.
- Support legal requests, emergency travel assistance claims, and overpayment letters as needed.
- Contribute to a positive team culture by supporting colleagues and process improvements.

**WHAT TO EXPECT**:

- You will communicate clearly and professionally with both internal and external stakeholders.
- You will effectively manage administrative tasks related to member coverage and drug authorization coordination.
- You will collaborate with Member Services and Quality Assurance teams to enhance the member experience.
- You will work independently to manage a high volume of inquiries while adhering to timelines.
- You will build strong working knowledge of drug plan design, eligibility, and claims adjudication processes.
- You will meet a target of 250+ lines of data entered per day with high accuracy.
- You will contribute to a service standard of maximum 2-day turnaround time across core responsibilities.

**THIS IS YOU**:

- Education: High School Diploma required; post-secondary education an asset
- Experience: 2-3 years in group benefits, and/or Administrative Assistant roles preferred
- Strong keyboarding and number pad proficiency with a minimum of 50 wpm
- Minimum 250 lines of data entered per day with mínimal errors
- Familiarity with Microsoft 365 Suite: Outlook, Excel, Word, Teams, and SharePoint
- High level of accuracy and attention to detail
- Excellent organizational and planning skills
- Superior conflict resolution and mediation skills
- Strong written and oral communication skills
- Self-motivated and adaptable to changing priorities
- Bilingual (French) not required, but considered an asset

**EMPLOYEE PERKS**:

- Comprehensive benefits package that focuses on your health and wellness
- Our company-wide vacation policy guarantees a minimum of 3 weeks’ vacation
- Flex days to help you achieve that work-life balance
- Access to GroupSource employee wellness activities
- Employer matching RRSP program after one year

**YOUR COMPENSATION**:
At the time of this posting, the estimated annual base salary pay range for this position is $50,000-$55,000. Individual compensation within this range is determined by factors such as job-related skills, relevant experience, and education/training. This range reflects the annual base salary only and does not encompass our comprehensive total rewards, benefits, and potential bonuses that we proudly offer.

For over 40 years, GroupSource has provided Canadian organizations with comprehensive, yet affordable employee group benefit plans. As a Third-Party Administrator (TPA), we not only help design an employee benefit plan that fits a company’s specific needs, we also act as a plan administrator, service department and claims manager for each of our client companies.