Full Time Office Manager/patient Care Coordinator

6 days ago

Coquitlam, Canada Tri-City Physio Full time

**We're Hiring: Full Time Patient Care Coordinator/Office Manager**

Join a compassionate, patient-first team where your skills - and heart - matter.

**About Us**

We’re a collaborative, health-focused clinical team dedicated to providing exceptional patient care in a supportive and organized environment. We’re looking for a confident, proactive Patient Care Coordinator who can grow into or step directly into the Office Manager role. This is a key position supporting both our patients and practitioners, and helping our clinic run smoothly day to day.

**What You’ll Do**

**Patient Care & Administrative Duties (Core Role)**:

- Greet and assist patients with warmth and professionalism
- Manage bookings, scheduling, and communications
- Handle payments and insurance claims
- Maintain accurate and organized patient records
- Keep the clinic space clean, stocked, and welcoming
- Support practitioners and coordinate with external professionals

**Office Management & Operations (Growth Responsibilities)**:

- Assist in inventory management
- Oversee EFT payments and reconcile transactions
- Track and report key performance indicators (KPIs) and clinic statistics
- Support hiring, onboarding, and training of administrative staff if needed
- Contribute to bookkeeping and year-end preparation
- Lead process improvements to keep the clinic efficient and organized
- Create and schedule social media content

**What We’re Looking For**
- 1+ year of experience in a clinical, wellness, or administrative office setting
- Strong working knowledge of Jane App (required)
- Excellent communication, organization, and multitasking skills
- Comfortable working independently and taking initiative
- Tech-savvy with experience using Google Workspace and cloud-based tools
- A collaborative, professional, and positive attitude

**Bonus Skills**:

- Experience creating social media content or managing small business accounts
- Leadership, training, or team support experience

**Benefits**
- Extended health and dental care
- Vision care and wellness programs
- On-site parking and gym access
- Staff discounts and professional development opportunities
- Supportive, inclusive workplace with room to grow

**Schedule**
- 8-hour shifts
- Monday to Friday
- Occasional evenings or weekends as needed

**Requirements**:

- Education: Secondary School (required)
- Language: English (required)
- Software: Jane App proficiency (required)
- Experience: 1 year in a clinical or medical office (preferred)

**Job Types**: Full-time, Permanent

Pay: $22.00-$28.00 per hour

Expected hours: 30 - 40 per week

**Benefits**:

- Company events
- Dental care
- Extended health care
- Flexible schedule
- On-site gym
- On-site parking
- Store discount
- Vision care

Work Location: In person

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