Ductless Sales Administrator

1 week ago

Burnaby, Canada Refrigerative Supply Limited Full time

**RSL’S story**:
**_RSL Mission_**
Our purpose is to provide the highest quality HVAC and Refrigeration experience in Canada.
**_RSL Vision_**
To be the environment that inspires excellence and trust within our community.
**_RSL Values_**
Gracious, Collaborative, Courageous, Innovative, Community Focused, and Exceptional Experience

**Scope of the position**:
**_ Duties & Responsibilities_**
- Work with marketing to maintain customer pricing libraries in P21, including customer special net pricing, job contracts, residential dealer net pricing.
- Produce and update dealer brand (Daikin Ductless, VRV life & Samsung) price pages in collaboration with Product Manager.
- Assist with dealer on-boarding
- Work with marketing to administer supplier programs and funds for dealers
- Assist customers and sales staff with registering equipment
- Update products registered incorrectly by customer
- Work with marketing to maintain budget for co-op funds
- Work with sales staff to ensure paperwork correct for co-op requests
- Administer and maintain technical support ticketing system. This may include creating forms and documenting procedures.
- Assist technical services with DOA (warranty) and general warranty claims
- Track and review status on warranty
- Collaborate with multiple parties to organize training
- Upload training attendees to Samsung and Daikin portal
- Create and maintain a “grantable” product list
- Work with Product manager to get grantable products on eligibility list
- Assist with sales reporting as needed.
- Update P21 sales rep IDs on dealer accounts.
- Assist Product Managers with organizing factory tours and customer trips in collaboration with marketing.
- Collaborate with Residential HVAC Sales Support team (Donna-Lee).
- Document processes and look provide feedback on those processes
- Other duties as required.

**_
Skills & Qualifications_**
- Capable of following written instructions and documented procedures.
- Understands basic inventory, warehousing, and stocking procedures.
- Accuracy and attention to detail.
- Basic computer / keyboarding skills.
- Proficiency in Microsoft Excel is an asset.
- Problem-solving and analytical ability.
- Motivated self-starter, comfortable in a fast-paced environment.
- Demonstrated integrity and ethical standards.
- Professional demeanour.
- Excellent listening and communication skills.
- Judgment and decision-making ability.
- Team player who works productively with a wide range of people.
- Superior organizational skills.
- Experience in an administrative role.

**What we offer**:
It's not all about work. That's why we support and recognize our team members with a range of benefits:

- RSL is an entrepreneurial company - we don't micromanage
- Embark on a continuous development journey. You have access to $3,500 annually to invest in your professional growth.
- 3 weeks vacation
- 3 personal obligation days
- Wellness Account
- Stay healthy with our rich benefits package
- Protect your future with our Pension plan
- Access a 24/7 Employee Assistance Program.

Refrigerative Supply Limited is an equal-opportunity employer. We prohibit discrimination based on age, color, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial, and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. We would like to thank all applicants for their interest; however, only those selected will be contacted.

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