Sales & Operations Administrator (Hybrid)

Your opportunity
By joining the Kardium team, you can help make a difference in the lives of millions around the world. We have developed a ground-breaking medical device for the diagnosis and treatment of the most common heart rhythm disorder, atrial fibrillation - which can cause stroke, heart failure, and other heart-related complications.
Kardium’s mission is to deliver the best treatment for atrial fibrillation. To achieve this, we have developed The Globe® Pulsed Field System - we have a fantastic technical team that has developed a product with strong, unique, and customer-valued differentiators versus other solutions on the market. We have built connections with key opinion leaders who are already using the Globe System and are helping to tell our story.
We have now completed our pivotal clinical study and our focus is on regulatory approvals and commercial launch. This is an exciting and significant milestone in our journey to bring this ground-breaking technology to patients.
The Sales & Operations Administrator will oversee the sales administration function, ensuring efficient and effective support for the sales team. This role requires a seasoned professional with strong leadership skills, extensive experience in sales administration, and a deep understanding of the medical device industry.
Please note, this opportunity is a hybrid work arrangement, located in Burnaby, BC.
Meaningful work you will be a part of
- Team Leadership: Build, lead, and manage the sales administration team, fostering a collaborative and high-performance environment.
- Sales Support: Coordinate and optimize sales support activities, including the preparation of sales agreements and reports, management of sales data, and coordination of sales initiatives.
- Customer Relationship Management: Develop and maintain strong relationships with key customers, addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Order Processing: Supervise the order processing system, ensuring accuracy and timely delivery of products.
- Documentation: Oversee the preparation and management of sales documentation, contracts, and agreements.
- Training and Development: Facilitate training and development programs for the sales administration team, ensuring continuous improvement and growth.
- Compliance: Ensure all sales activities comply with industry regulations and company policies.

What you bring to the team
Our Kardium team is smart, creative, and passionate about developing cutting-edge medical devices to help improve people’s lives. We work in a collaborative environment based on trust and respect. We understand that only by working together can we solve what was thought unsolvable.
You will be successful in this role because you possess these attributes:

- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum of 7 years of experience in sales administration, preferably within the medical device industry.
- Strong leadership and team management abilities.
- Excellent verbal and written communication skills.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to analyze sales data and generate actionable reports.
- Knowledge of industry regulations and compliance standards.

Compensation
As a permanent employee, you will also participate in Kardium’s stock option plan.
- $85,000 - $105,000 (CAD Annually)

Your Benefits & Well-being
Total cash - the total cash we’ve listed for this position includes a base salary, plus a contribution to a Registered Retirement Savings plans (RRSP) to help support your financial goals.
Comprehensive medical & dental coverage - for all permanent employees - effective as of Day 1, with no waiting period.
Work-day flexibility - additionally, we provide 3 personal days per year.
Support - for you (and your dependents) overall well-being.
Career progression and learning support.
Professional membership support.
Family building - we provide top up for both maternity leave & adoptive leave. Employees can also enroll in benefit coverage for fertility drug treatment.
Life at Kardium
What makes us a great place to work?
1. Our Purpose
2. Our People
3. Our Culture
We collaborate with Employee Resource Groups (ERGs), as volunteer-led groups who share a common dimension of diversity and come together to provide support, education, and other opportunities across Kardium. Examples of our ERGs include Women ERG, Pride ERG, Race Ethnicity & Cultural Heritage (REACH) ERG, Truth & Reconciliation ERG, Persian Community ERG, Chinese ERG, Barangay Kardium (Filipino) ERG, Brazilian ERG and Irish ERG.
And our employees think we are great too - check out Glassdoor to learn more