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Service Coordinator
3 weeks ago
If you share a passion for safety and are looking to Build your Career with a company that invests in their employees, we are interested in talking to you We are proud to have been named a Canada's Best Managed Companies winner annually since 2012 and are committed to building and driving a culture that makes Levitt-Safety a great place to work
Summary
Are you an organized and detail-oriented professional with a passion for customer service? We’re looking for a Service Coordinator, Rentals to manage the rental process for occupational health equipment. Based out of our Edmonton branch, you’ll ensure rental requests are handled efficiently, maintain accurate records, and provide prompt, courteous support to both internal teams and external customers.
This is an exciting opportunity to learn our service business and act as a key liaison between customers, the Sales team, and equipment suppliers. Additionally, you will provide administrative support, daily data entry, and billing for key customer accounts.
Key Responsibilities
- Coordinate rental reservations and maintain accurate transaction records
- Inspect rental equipment (incoming/outgoing) to ensure proper functionality
- Track and maintain equipment and stock levels used in service activities
- Provide exceptional customer service externally and collaborate with internal teams
- Prepare quotes and rental agreements while collecting necessary customer information
- Ensure accurate data entry and documentation
- Work cross-functionally to identify rental equipment opportunities
- Support daily operations in a fast-paced service environment
- Coordinate and prioritize client needs, scheduling technicians accordingly
- Optimize job scheduling and resource allocation for short
- and long-term planning
- Track technicians’ on-site hours relative to their schedules
- Perform daily data entry quickly and accurately
- Compile invoices for bi-weekly and monthly billing
- Support the team with other duties as needed to maintain smooth operations
**Requirements**:
- Previous experience in administration, coordination, or a rentals-related role
- Rental industry experience is a plus, but a willingness to learn is key
- Strong organizational skills with high attention to detail
- Excellent communication skills and ability to multitask effectively
- Ability to work in a fast-paced environment and adapt to shifting priorities
- A positive, can-do attitude with a commitment to providing top-tier customer service
- Strong telephone etiquette and customer service mindset
Why join us?
- Medical, dental, vision, EAP and other group health insurance benefits for you and your family
- Company-matched RRSP contribution plan
- Annual profit-sharing opportunity
- Discounted fitness memberships
- Opportunity to build your career with an established organization and a team that is truly passionate about health and safety
- Act as the key liaison between customers, the Sales team, and equipment suppliers
- Work with a supportive, tight-knit team
- A company culture based on our Face of Levitt-Safety Fundamentals and family values, where we truly believe that our people are our most important asset
