Sales Lead Coordinator

**Sales Lead Coordinator**

**Reports To**:Office Manager

**Status**: Full-time, Regular

**Category**: Administration

**Location Name**: Rob's Albertan/Accent Heating

**Location Address**: Edmonton, AB

**Join the team of experts and realize your true potential**

**Why You Should Join the Service Experts Team?**

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. **Join us and become an EXPERT**

**Position Summary**:
The Sales Lead Coordinator (SLC) will accept all incoming client inquiries relating to new equipment and recognize that this may be the first contact customers have had with the organization.

**Responsibilities**:

- Set leads on incoming inquiries using Company-approved scripting.
- Convert 90% of interest calls into scheduled sales leads.
- Confirm all leads using the appropriate call script.
- Proactively and creatively drive marketing efforts to ensure that each sales person receives weekly leads.
- Ensure that direct mail and newspaper campaigns are correctly distributed to team members and incoming lead efforts are appropriately tracked for each incoming source.
- Conduct outbound calls to book leads.
- Scheduling duties.
- Communicate all information regarding lead production and marketing needs to management on a daily basis.
- Perform follow-up calls to clients for whom the Company has recently performed service or maintenance to generate additional sales opportunities.
- Provide the daily report of sales and lead information to management each morning and update the system.
- Perform administrative tasks involving production coordination of installation.

**Qualifications**:

- Post-secondary education or equivalent.
- Previous experience in a similar role required.
- Excellent interpersonal skills.
- Excellent verbal and written communication skills.
- Strong computer software skills (Microsoft Word, Excel, PowerPoint, Outlook).
- Team work is a priority and the SLC must be willing to work with and assist co-workers as needed.
- The ability to work occasional overtime and weekend hours as required.
- The successful incumbent must be able to meet the minimum requirements for our background check criteria.

**What Do We Offer You as an Employee?**

The Company offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. The following is a summary of the many benefits that may be available to you as a **full-time, permanent** member of the team:

- Competitive pay, including incentive opportunities for many positions.
- 100% employer-paid insurance premiums for Medical, Dental, Vision, Short-Term Disability, and Life Insurance.
- RRSP Plan with company matching component.
- Long-Term disability insurance that can protect you and your family if you are unable to work.
- Discounts and perks at many retail stores and online through the Perks program.
- Tuition Reimbursement Program of up to 80% of the cost of tuition and books for eligible, pre-approved courses.
- Employee Referral Program where you can earn $1,000 for the successful referral and hire of someone in your network.
- A confidential and free service for any employee that is facing a challenging time via the Employee and Family Assistance Program (EFAP).
- Training and development courses available through our online Learning Management System.
- Extensive career development opportunities.

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match

Work Location: In person