Restaurant Manager

**Job Summary**
As a Restaurant Manager you empower and lead your team to deliver exceptional guest experiences. You promote a respectful team environment and manage team members with open communication and understanding. You have the knowledge, skills and long term vision to support the Restaurant Owner in running a successful business.

You are an expert at recruiting, training, and coaching a diverse team to achieve and maintain Tim Hortons' high standards of operation. Your high standards for operational excellence allow you to easily plan and execute methods of increasing sales and achieving targeted costs. You thrive in the fast paced atmosphere and love coming to work every day

**Responsibilities**:

- **Operational Management**_
- Ordering supplies and overseeing building maintenance, cleanliness and security
- **Financial Management**_
- Using restaurant specific information from the GPP (Global Performance Plan), plans and works to meet budgets, maximizes profits and achieves sales and transaction targets, controls Food/Paper/Labour costs in the restaurant, and administers payroll
- **People Management**_
- Accountable for recruiting new team members, performance management, including training and developing new and existing team members, and motivating and encouraging team to achieve targets
- Builds the restaurants’ “bench strength” by identifying and developing high potential employees for progression to the next level
- Sets goals and objectives for the team
- Ensures ‘open door’ policy for all team members
- Has excellent communication skills; ensures ongoing day to day communication with all shifts through communication log or other means
- Provides open communication with Area Manager
- Responsible for restaurant compliance with all applicable legislation (Occupational Health & Safety, Saskatchewan Labour Standards, Food Safety)
- Ensures high standards of guest experience are maintained and demonstrated as a top priority
- Implements, and instills in their teams, company policies, procedures, ethics
- Handles guest complaints and queries with professionalism and concern (Uses the Make It Right technique)
- Prepares reports and other performance analysis documentation
- Establishes relationships with the local community and undertakes activities which comply with the company’s corporate social responsibility programs
- Establishes proper security procedures and ensures the reduction of team member theft and the safety of team members and guests
- Provides leadership and direction around waste management procedures
- **Health & Safety**_
- Is familiar with and works in compliance with occupational health and safety legislation
- Uses or wears personal protective equipment or clothing as required
- Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone
- Knows, understands and follows safe work practices and procedures
- Ensures restaurant has a health and safety program in place
- Takes responsibility to ensure that team members are made aware of any hazards and that proper training is completed and documented
- Conducts regular workplace inspections
- Responds to and corrects unsafe acts and conditions
- Reports work related injuries and illnesses to the appropriate internal and external authorities
- Performs accident investigations for all work related injuries and illnesses
- Enforces employee compliance in regard to the restaurant’s health and safety policies and procedures
- Initiates performance counseling and takes disciplinary actions for non-compliance in matters related to health and safety
- Keeps the Area Manager apprised on any conditions or practices that may pose a hazard to employees
- Makes recommendations for improvement to the restaurant’s health and safety practices and program
- Accountable for production of Always Fresh standards and waste levels

**Skills**
- Proven experience in restaurant management or a similar role within the food industry
- You’re a people person who cares about your team as people and individuals
- You sweat the small stuff, showing care for the restaurant, and treating it like it’s your own
- You’re a role model for great behaviour and following standards. You explain the ‘why’ and develop your team to success one day at a time
- You have grit and perseverance - not every day will be easy, but we do our best to have fun and bring excitement every day
- You are excited about helping others and creating a lasting impact in our community
- You’re focused on being inclusive - creating a safe, comfortable, and respectful workplace environment for your team

**Job Requirements**:

- Minimum of 3 years experience in a restaurant supervisory/managerial role, preferably in a quick service environment.
- Strong leadership and interpersonal skills
- Knowledge of food safety and sanitation regulations
- Excellent organizational and multitasking abilities
- Proficient in basic financial manageme