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Front Desk Receptionist

3 weeks ago

Brampton, Canada Doggpound MMA Full time

**About Us**:Doggpound MMA is a renowned mixed martial arts (MMA) training facility and organization dedicated to the pursuit of excellence in combat sports. We offer world-class coaching and training programs in various disciplines, providing a supportive and inclusive environment for our members. We are currently seeking a bubbly Front Desk Receptionist to be the welcoming face of our facility and provide exceptional customer service to our members and guests.

**Responsibilities**:
**Front Desk Operations**: Be the first point of contact for members and visitors, warmly greeting and assisting them with inquiries, sign-ins, and any requests.

**Membership Management**: Assist in membership sign-ups, renewals, and inquiries, maintaining accurate membership records.

**Scheduling**: Manage class schedules, appointments, and bookings for trainers and classes, ensuring smooth operations.

**Payment Processing**: Process payments for memberships, classes, merchandise, and other services, maintaining financial accuracy and security.

**Facility Maintenance**: Assist in maintaining the cleanliness and organization of the front desk area and lobby.

**Customer Support**: Address member concerns, resolve issues, and provide exceptional customer service to ensure a positive experience.

**Administrative Support**: Assist with administrative tasks, including filing, data entry, and assisting other staff members as needed.

**Safety and Security**: Ensure the security of the facility by monitoring access and maintaining visitor logs.

**Promotional Activities**: Support marketing and promotional efforts by distributing flyers, promoting events, and engaging with members about upcoming activities.

**Qualifications**:
**Customer Service**: Prior experience in a customer service or receptionist role, with excellent interpersonal and communication skills.

**Organization**: Strong organizational skills, attention to detail, and the ability to multitask effectively.

**Professionalism**: Maintain a professional appearance and demeanor, representing Doggpound MMA in a positive manner.

**Team Player**: Collaborative attitude and the ability to work effectively with colleagues and instructors.

**Passion for MMA**: A genuine interest in mixed martial arts or combat sports is a plus but not required.

**Job Type**: Part-time
Part-time hours: 11 per week

**Salary**: $18.00-$21.00 per hour

**Benefits**:

- On-site gym
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Work Location: In person