Client Service Representative

1 week ago

Woodstock, Canada Total Hearing Centre Full time

We are presently seeking a motivated individual for a **Full Time Client Care Representative**position for our hearing clinic in Woodstock.

**RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO**:

- Managing the phone lines
- Scheduling and confirming appointments
- Converting prospective clients into appointments
- Providing support to the Clinicians as required, updating internal database for every client interaction
- Receiving and confirming hearing aid orders and repairs
- Producing, filing and maintaining order of files
- Processing mail and courier deliveries
- Processing and submitting billing forms
- Maintaining inventory and clinic supply levels
- Cleaning and servicing hearing aids
- **OBJECTIVES**:

- Provide superior service to clients
- Ensure professionalism in all communications with existing or potential clients
- 100% accuracy of information provided to the client and in client files
- Excellent verbal and written communication skills
- Proficiency with Microsoft Office (Excel, Word, Outlook)
- Ability to adapt to change
- Customer service driven

**Salary**: $20.00 /hour

**Job Types**: Full-time, Permanent

**Salary**:
COVID-19 precaution(s):

- Personal protective equipment provided or required
- Plastic shield at work stations
- Social distancing guidelines in place
- Sanitizing, disinfecting, or cleaning procedures in place

Job Duties:

- Answer incoming customer inquiries
- Record and modify customer information within the database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Other duties as requested

Work Remotely
- No

Pay: From $41,600.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Vision care

Schedule:

- 8 hour shift

Work Location: In person

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