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Customer Service Representative

2 weeks ago

Woodstock, Canada Armtec Inc Full time

**Armtec Inc. **is the largest manufacturer of water management and drainage solutions in Canada, our products are woven into the landscape almost everywhere you look. We deliver a framework of function, pathways for people, and structures for life. Armtec Inc. is a proud member of WGI Westman Group Inc. - a dynamic, entrepreneurial group dedicated to the growth of their employees, customers and the communities in which they operate. With a worldwide customer base, The Westman Group of Companies operates manufacturing, sales, and distribution facilities in over 70 centers across North America and Europe.

Armtec Inc. has the following career opportunity in **WOODSTOCK, ONTARIO**:
**CUSTOMER SERVICE REPRESENTATIVE**
- Provides superior customer service by assisting customers
- Coordinates daily customer orders to ensure timely and accurate delivery.
- Answers incoming sales inquiries from customers.
- Provides product knowledge to our customers.
- Prepares manual and electronic sales orders; ensuring accurate information of product for our customers.
- Enters daily production reports and generates invoices
- Determines the most effective and efficient schedules and shipping method
- Prepares calculated lists in balanced bundling and weights on diagrams to ensure loads comply with provincial trucking laws and standards.
- Ensures all proper documentation for shipments is completed and accurate.

**Education and Experience**:

- Grade 12 high school, GED or equivalent mature student diploma.
- 1 - 3 years of customer service and sales experience of related experience and/or training; or equivalent.
- Combinations of education and experience will be considered.

**Abilities and Skills**:

- Great communication and interpersonal skills
- Multi-tasking ability with strong organizational and time management skills.
- Ability to work under pressure, within tight timelines to meet our customer demands and expectations.
- Attention to detail
- Problem-solving ability
- Intermediate level of computer skills (Ms Word, Excel, MS Outlook, Internet,).
- Basis accounting principles.
- Knowledge of measurements and weights (shipping purposes)
- Knowledge of metric and imperial measurements.
- Knowledge and understanding of industry specifics and standards.
- Culvert and/or steel product manufacturing knowledge is an asset.
- Knowledge of reading drawings is an asset.

**Benefits**
- Competitive salary
- Extended health, dental and vision benefits
- Employee and family assistance plan
- 3 weeks paid vacation
- On-site parking
- Continuous learning and growth opportunities

**_
Combine your talent and ambition to our team_**

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**PLEASE READ CAREFULLY**

We thank all applicants for their interest. Only those selected for an interview will be contacted.
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