Operation Manager

6 days ago

Markham, Canada White Dolphin Swimming Club Full time

**Summary**:Oversees the quality and success of WD SWIM School daily operations including staffing, pool operations, cash management, customer service, retail and vending department, private party operations and workplace employee activities. Responsible for exhibiting an ability to achieve the financial targets for WD SWIM as outlined in the annual budget by motivating, leading, and supervising a team of highly engaged employees.

**Benefits**:

- Flexible Schedule
- Competitive Pay
- Eligible to earn a bonus of up to 20% of salary per quarter based on key performance indicators.
- Paid Training
- Paid Vacation
- Opportunities for Advancement
- Strengths Based Leadership Development Program

**Special Skills**:

- Excellent written and verbal
- Creative management techniques
- Strong organizational skills
- Strong leadership skills
- Strong administrative skills
- Strong customer service skills

**Requirements**:

- Bachelor’s degree in business administration, communications or equivalent is desired
- 3 years of management experience

**Duties and Responsibilities**:
Administration/Organization
- Strong organizational skills and the ability to effectively manage multiple situations at once
- Directs and controls the daily operations to ensure the school is running per WD Swim standard operating procedures.
- Communicate and implement company policies and procedures to employees of WD Swim
- Manages the staff of WD Swim to ensure high productivity, excellent performance and positive employee satisfaction.
- Responsible for training, recruitment and hiring of the highest possible caliber of staff

Leadership/Motivation
- a role model for employees
- Communicates effectively by holding weekly, monthly
- meetings with management team
- Oversee, support, direct and develop staff of 25-50 employees
- Initiates and oversees workplace employee activities with the goal of achieving improved employee satisfaction.

Sales and Revenue Management
- Demonstrates the ability to lead and manage the sales team
- Achieve desired sales and enrollment targets
- Achieve desired revenue goals by leading a team of actively engaged employees
- Ensure the front desk sales staff has a high level of knowledge about our premier learn to swim lessons

Operations
- Trains and oversees all staff to ensure that the WD Swim standard operating procedures are being maintained.
- Support personnel related problems or difficulties by following company procedures and documentation
- Interacts with the Deck Supervisors on issues related to class scheduling, student progress, customer service and employee performance and training
- Gains knowledge and experience of scheduling software to achieve a high level of competence in bookings, class scheduling, and reporting functions.

Customer Service
- Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to WD Swim families

Pay: $80,000.00-$140,000.00 per year

Additional pay:

- Bonus pay
- Commission pay

**Benefits**:

- Dental care
- Flexible schedule
- Life insurance
- On-site parking
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

**Education**:

- Bachelor's Degree (preferred)

Work Location: In person

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