Operations Manager

2 weeks ago

Markham, Canada North America Cabinetry Group Inc Full time

Operations Manager - Canada (Toronto)

Location: Toronto, Canada

About the Role

We are seeking a proactive and results-driven Operations Manager to lead and grow our Toronto branch. This role is ideal for a hands-on operations leader who thrives in a fast-paced growth environment and is capable of overseeing day-to-day operations while driving continuous improvement and business expansion.

As part of a rapidly growing North American cabinetry group with its own manufacturing facilities, you will have the opportunity to play a key role in shaping the success of our Canada operations. This position offers broad scope, strong ownership, and cross-border collaboration with our U.S. leadership team.

Key Responsibilities
- Oversee daily branch operations to ensure smooth, efficient, and compliant business execution.
- Lead and support the customer service, warehouse, and logistics teams to ensure high service standards.
- Implement and maintain operational SOPs to improve productivity, accuracy, and customer experience.
- Manage staffing, training, performance evaluations, and team development to build a high-performing team.
- Foster a positive, collaborative, and accountable work culture.
- Coordinate inventory planning, warehouse operations, and delivery logistics to ensure accuracy and timely delivery.
- Maintain strong relationships with vendors, service providers, and logistics partners.
- Support sales activities such as customer visits, project coordination, and after-sales issue resolution.
- Work closely with sales and head office teams to enhance customer satisfaction and retention.
- Work closely with U.S. headquarters to align branch operations with company standards and strategic goals.
- Provide periodic reporting on operational performance, KPIs, and improvement initiatives.

**Qualifications**:
Required:

- Minimum 3-5 years of experience in operations, supply chain, or branch management.
- Strong leadership, communication, and problem-solving skills.
- Ability to multitask and work both strategically and hands-on.

Preferred:

- Experience in the kitchen cabinetry, millwork, building materials, home improvement, or related industry.
- Experience working in a fast-growing or multi-branch business environment.
- Knowledge of warehouse, logistics, or supply chain processes.

Language Requirement:

- English: Required
- Mandarin: Preferred

Additional Requirements
- Able to travel for business needs (approx. 10-20%), including vendor visits, training, and cross-branch coordination.
- Legally authorized to work in Canada.

Why Join Us
- Fast-growing company with strong market demand and competitive advantage through our own manufacturing supply chain.
- Supportive leadership, strong growth potential, and room for career progression as we expand across Canada.
- Competitive compensation package with performance-based incentives.

Pay: From $80,000.00 per year

**Benefits**:

- Dental care
- Life insurance
- Paid time off
- Vision care

Work Location: In person

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