Operations Manager

Department of Position: Operations

Reports to: Senior Manager, Operations

Location: Markham, ON

Company Description

Proudly Canadian-founded, the Lorex team across North America is committed to the design, development, and deployment of ingenious smart home security and business monitoring solutions that enhance our customers' lifestyles and sense of well-being. We achieve this by continuing to produce innovative solutions, all backed by cutting-edge technology and a dedicated team of forward thinkers.

Job Summary

The Operations Manager is responsible for planning, managing and monitoring a wide variety of operational activities including inventory control, warehousing, order processing, transportation, and reverse logistics. The Operations Manager leads a team of logistics and order processing staff and collaborates with all other department to drive efficiencies and improve the effectiveness of Lorex operations

Duties & Responsibilities:

• Manage a team of order processing supervisor/processors and supply chain analyst
• Develop new strategies to streamline processes and reduce cost
• Manage day to day operations, supervise and coach logistics and order and fulfillment team

Inventory Management

• Lead and oversee inventory management practices across the entire network, including third-party warehouses, to maintain accuracy, control, and availability.
• Implement and monitor inventory control policies, including cycle counts, physical counts, and real-time tracking, ensuring that all processes are standardized across the network.
• Leverage data analytics to assess inventory performance, minimize discrepancies, and support optimal stock levels, balancing service levels with cost efficiency.

Operational Leadership and Team Development

• Provide daily leadership and guidance to the order processing, logistic, and warehouse team, ensuring alignment with safety protocols, quality standards, and operational objectives.
• Mentor and coach supervisors and team members on performance management, fostering a culture of accountability, continuous improvement, and professional growth.
• Conduct regular team meetings to review department activities, communicate policy updates, and discuss performance against key metrics and organizational objectives.

Cost Management and Budget Oversight

• Develop and manage budget plans for logistics operations, actively tracking and controlling expenditures across labor, transportation, and facility management.
• Drive cost-saving initiatives across all operational areas, ensuring efficient allocation of resources and the achievement of financial performance targets.
• Collaborate with the Senior Manager of Operations to align budgeting efforts with broader supply chain cost strategies.

Vendor and Stakeholder Collaboration

• Build and maintain strong relationships with suppliers, third-party logistics (3PL) providers, and key stakeholders to ensure high service levels and smooth logistical flows.
• Oversee contract negotiations with carriers and logistics partners, establishing favorable terms that align with service and cost expectations while mitigating risks.
• Partner with cross-functional teams to troubleshoot logistics and distribution challenges, leveraging collaborative efforts to improve overall logistics performance.

Safety, Compliance, and Process Improvement

• Ensure compliance with safety, quality, and regulatory standards, including labor requirements, and best practices in warehousing and distribution safety.
• Lead continuous improvement initiatives aimed at enhancing efficiency, reducing waste, and optimizing throughput, benchmarking against industry standards for best practices.

Logistical Operations

• Manage all aspects of logistical operations, including receiving, storage, picking, packing, and shipping, ensuring accuracy and efficiency across workflows.
• Maintain compliance with established safety standards, ensuring a secure and efficient environment for all personnel and goods.
• Manage inventory as well as logistics processes in coordination with 3PL providers.
• Develop and implement labor modeling and scheduling practices to optimize productivity while controlling labor costs, adapting to business needs as required.
• Manage and supervise processes of incoming orders from different sources including EDI, online portals and email orders/dealer portal
• Ensure all orders are shipped and closed accurately, and within SLA's
• Expedite/Prioritize processes to escalate orders and issues
• Manage end-to-end logistics challenges within product life cycle
• Review obsolete/unrepairable inventory with inter-departmental coordination
• Oversee periodic and year-end physical inventory count

Performance Management and Reporting

• Establish, track, and report on key performance indicators (KPIs) to measure and optimize distribution operations, utilizing data to drive continuous improvement.
• Provide regular performance reports to senior leadership, offering insights into distribution center performance, cost management efforts, and operational challenges.

Employee Engagement and Culture

• Foster a positive workplace culture that values collaboration, accountability, and respect, ensuring employees feel engaged and supported.
• Champion health and safety standards, providing training and resources to promote a safe and productive working environment for all team members.
• Promote a culture of continuous improvement, encouraging employees to participate in initiatives aimed at enhancing workplace efficiency and service quality.

Requirements:

• Bachelor's degree in operations, supply chain management, or related field with at least 5 years' experience in warehousing and logistics operations
• In-depth knowledge of Microsoft Office with exceptional excel skills
• Solid understanding of logistics, inventory and supply chain management
• Excellent interpersonal & communication skills, including written and verbal
• Effective leadership skills with the ability to work well with and through others
• Knowledge of ecommerce processes, and EDI transactions processes
• Experience working with order automation and fulfillment
• Experience with SAP or other ERP management systems
• Good decision-making & problem-solving capabilities
• Highly analytical and independent decision-making ability
• Physically capable of performing the demands of the job

Lorex welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.