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IT Professional Services/help Desk Technician

2 weeks ago

North York, Canada Apogee IT Services Canada Full time

**IT PROFESSIONAL SERVICES/HELP DESK TECHNICIAN, Level 3** - Apogee IT Services, Toronto, ON Complete IT service isn’t just about technology. It means we show up on time. We do what we say we’re going to do. We finish what we start. We say please and thank you. Our core values are centred around doing business the right way. Apogee IT Services has a proven process for providing Managed Services. We are looking for a motivated IT professional interested in providing technical field and professional services to our clients here in Toronto, and potentially to clients with our Pittsburgh and Boston offices. As a member of the team, you will be working with various departments within Apogee to fulfil the solutions being proposed to our clients, existing and new alike. **Key Responsibilities**: - Work with a team to implement projects ranging from desktop migrations to network upgrades to server refreshes - Work on multiple projects simultaneously - Set and be able to meet all milestones agreed upon by the client and the PMO - Assist with post installation support - Work occasional evenings and weekends, as required - Convert non-technical work plans to technical scopes that are easy to follow - Document and communicate all changes to appropriate parties, as required - On-site visits to clients across the Greater Toronto Area to provide technical support - Provide preventative and proactive maintenance for clients (on-site and remote) - Assist with help desk duties **Key Qualifications**: - Demonstrated ability of documenting trouble tickets, processes, procedures - Must possess a valid Province of Ontario Class "G" Driver's License and a clean driving record - Excellent customer service and communication skills - Independent problem-solving and self-directed, requiring mínimal daily supervision - Minimum 2 years Windows Systems Administrator (Server/Active Directory) experience - Working knowledge of managing file/print services - Working knowledge of routing, switching and firewalls - Working knowledge of cloud technologies is an asset - Supporting SharePoint online experience would be an asset - Must be able to legally work in Canada - Some travel to our other offices might be required (up to 10% per year) **Education**: **BONUS: MSP experience** **Apogee IT Services Canada provided the following inclusive hiring information**: - We are an equal opportunity employer and consider all qualified applicants equally without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status._ - Accommodation will be provided in all parts of the hiring process as required. Applicants need to make their needs known in advance._ **Job Types**: Full-time, Permanent **Salary**: $60,000.00-$75,000.00 per year **Benefits**: - Dental care - Extended health care - Paid time off - RRSP match - Tuition reimbursement - Vision care Schedule: - 8 hour shift - Monday to Friday COVID-19 considerations: Must be double vaccinated. Proof will be required on offer. **Experience**: - MSP: 2 years (preferred) Work Location: Hybrid remote in North York, ON