Help Desk Analyst

**Lycée Français de Toronto**

The Lycée Français de Toronto is an educational institution for students from Pre-K to Terminale (Pre K- Gr 12), offering a French Ministry of Education program up to the French Baccalauréat, with the American international option. It is part of a network of over 500 French schools worldwide, affiliated with the Agence pour l'Enseignement Français à l'Étranger.

The position is located at the Lycée Français de Toronto, 2327 Dufferin St in Toronto.

Company website:
**Help Desk Analyst**

The Help Desk Analyst is a crucial member of the IT department, responsible for providing first-level support for all IT activities at Lycée Français de Toronto. In this role, you will ensure the smooth operation of our technology infrastructure, directly impacting the educational experience of our staff and students.

**Job description**
- Provide comprehensive on-site technical support for staff and students, resolving issues and performing preventive maintenance on computers with diverse operating systems (Windows 10/11, macOS, and ChromeOS), Apple mobile devices (iPads and iPhones), printers, and audio-visual equipment. As the first point of contact for all IT-related issues, ensure prompt and effective resolution of technical problems.
- Utilize IT management tools such as Mobile Device Management (MDM) systems, software deployment platforms, Google Admin for ChromeOS devices management, and Active Directory with Group Policy Objects (GPO) for efficient management of devices, software, and network policies.
- Assist the IT Manager with infrastructure and security tasks, including the administration of network devices (firewall, switches, Wi-Fi access points), servers (Microsoft and Linux), virtualization platforms (VMware vSphere ESXi), file backup systems (Veeam), and physical security systems (such as fob access and surveillance cameras).
- Ensure compliance with IT security policies and maintain security standards such as confidentiality and integrity at all times. Responsibilities include managing endpoint security and implementing multi-factor authentication (MFA).
- Coordinate equipment repairs and maintenance calls to ensure the smooth operation of IT
- infrastructure.
- Participate in IT training initiatives, providing staff with technical support and instruction on software usage, end-user equipment operation, computer performance optimization, and cybersecurity best practices.
- Participate in IT projects, some of which may require after-hours availability for tasks such as software changes or event preparation.
- Provide support for IT emergencies after office hours, alternating with the IT Manager to ensure continuous IT operations.

**Qualifications required**
- Computer science degree or equivalent experience
- 2+ years of IT experience in a similar field
- Working knowledge of Mac OS, Windows 10 and Chrome OS systems
- Great adaptability and willingness to learn.
- IT certifications such as CompTIA A+, Network+ and Google are a major asset
- Basic knowledge of TCP/IP required to solve user connectivity problems.
- Knowledge of Microsoft Active Directory is an asset
- ITIL certification is an asset
- Experience in the education sector is an asset

**Expected skills**
- Excellent computer diagnostics and troubleshooting skills
- Able to work in a fast-paced environment and manage multiple tasks.
- Excellent written and oral communication skills in French and English.
- Able to work in a team and independently
- Excellent time and priority management
- Interested in computer training to improve your skills
- Punctuality, availability and exemplary ethics

**Contract information**
- Local law contract under the terms of the collective agreement with APLFT
- The above document describes the general nature of the work required of people recruited for these positions. This description is not an exhaustive list of the tasks and responsibilities required of these personnel._
- The Lycée Français de Toronto is an equal opportunity employer who chooses its employees without regard to race, color, gender, sexual orientation, religion, nationality or origin, marital status, age or disability. We actively seek diversity among our employees and students._
- The Lycée Français de Toronto is committed to working with and providing access and accommodation to applicants with disabilities. Please let us know if you would like to discuss reasonable accommodation._

**Job Types**: Full-time, Permanent

Pay: $35,256.17-$67,687.80 per year

**Benefits**:

- Casual dress
- RRSP match
- Vision care

Schedule:

- Monday to Friday
- Weekends as needed

**Experience**:

- IT support: 1 year (preferred)

**Language**:

- French (required)
- English (required)

Work Location: In person