Service Desk Analyst

1 week ago

North York, Canada Insurance Bureau of Canada Full time

**About Insurance Bureau of Canada**

Insurance Bureau of Canada (IBC) is the national industry association representing Canada's private home, auto and business insurers. Its member companies make up the vast majority of the property and casualty (P&C) insurance market in Canada.

For more than 50 years, IBC has worked with governments across the country to help make affordable home, auto and business insurance available for all Canadians.

IBC supports the vision of consumers and governments trusting, valuing and supporting the private P&C insurance industry. It champions key issues and helps educate consumers on how best to protect their homes, cars, businesses and properties.

**SUMMARY**


**DUTIES AND RESPONSIBILITIES**
- Provide over the phone Computer Desktop Support (hardware and software related)
- Provide remote support for all users as needed
- Build and deploy laptops on site as required including shipping to users remotely from the office
- Assist in deploying security updates using GFI Languard and Microsoft SCCM
- Assist in desktop installations and upgrades
- Resolve error messages that indicate both hardware and/or software problems
- Troubleshoot network connectivity problems
- Deal with issues on hand held devices: iPhone, Android.
- Acknowledge and react/support/resolve desktop related Cyber Security alerts and reported threats and incidents per the Incident Management process
- Provide communication channel between the different departments to ensure problem resolution

**EXPERIENCE / QUALIFICATIONS**
- 1-3 years Desktop support - laptop builds, inventory management, setting up new users on laptops / phones
- General knowledge of networking
- 1-3 years experience working with industry standard Service Desk software and a remote desktop tool: call logging, routing and resolution procedures
- Microsoft certification, ITIL or similar accreditation a bonus

**Job Type**: Fixed term contract
Contract length: 6 months

Ability to commute/relocate:

- North York, ON M2J 5B5: reliably commute or plan to relocate before starting work (required)

**Experience**:

- IT support: 1 year (preferred)

Licence/Certification:

- CompTIA A+ (preferred)

Work Location: Hybrid remote in North York, ON M2J 5B5

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