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IT Help Desk Associate

2 weeks ago

North York, Canada 1595769 Ontario Ltd. OA eDecree Full time

**About us**

eDecree is a Toronto-based company that provides transcription services for enterprise clients. We provide cost-effective alternatives to building and managing in-house resources, allowing our clients operational flexibility. eDecree specializes in high security, high quality, high volume transcripts while meeting our clients’ customized transcription needs. We have processed work with multiple levels of complexity, ranging from simple templated letters and reports to large roundtable regulatory proceedings and multi-day court trials.

We are looking to hire a full-time IT Help Desk Associate to join our team. In this role, you will be responsible for resolving everyday IT issues, maintaining workstations, and ensuring that all workstations have the newest updates.

**Responsibilities**
- Support and assist remote and in-office staff
- Point of contact for all IT-related issues
- Disk maintenance
- Hardware and inventory maintenance
- Software and hardware installation and updates
- Testing, organizing, and discarding equipment
- General troubleshooting of IT equipment
- Creating and maintaining office IT documentation

**Qualifications**
- Minimum of 2 years experience working in a similar position*
- Must have experience using Windows Active Directory*
- Must have experience in end-user support (in-office and remote) and assistance
- Communication skills to train on computer competency
- Must have proficiency in using MS Office and Office 365
- Post-secondary education in a related field or equivalent
- Strong understanding of Windows Server OS
- Strong understanding of Windows, Linux, and Mac Operating Systems
- Technical writing skills
- Knowledge of writing macros is an asset

**Compensation**
- Compensation will be based on the skill level of the applicant
- Start at $23/hour during probation, negotiable depending on experience.

**Work Location & Hours**
- Office near Fairview Mall, about a 15-minute walk from the Don Mills subway station.
- 37.5 hours/week, Monday to Friday. 9:00 AM to 5:00 PM
- Will need to come in to work at least three days a week to work with other members of the team

**Job Type**: Permanent

**Salary**: From $23.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Life insurance
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person