Business Analyst, Customer Operations

**BUSINESS ANALYST, CUSTOMER OPERATIONS**

Enova Power Corp. is the trusted energy provider, dedicated to delivering safe and reliable energy solutions that power our communities forward.

Serving more than 157,000 residential and business customers in the City of Kitchener, City of Waterloo, Township of Woolwich, Township of Wilmot, and Township of Wellesley, Enova Power Corp. is the 7th largest electricity distribution utility in Ontario.

We are currently seeking a collaborative individual to join our team as a Business Analyst, Customer Operations.

The Business Analyst shares responsibility for management, implementation, enhancements, and support of the functional aspects of assigned business information systems used within the Customer Care and Billing Department. The Customer Information System (CIS) and related deployment is the current system of focus. The Business Analyst analyzes system data and business processes, identifies errors, and provides recommendations for improvement. The BA will plan, develop, design, implement and support the CIS users regarding system integration, enhancements, configuration, and testing as it relates to meter to cash business activities. The BA will partner with various employees across the organization to provide the necessary guidance and training to ensure each department has the information they need to be effective.

**Skills/Abilities**:

- Advanced knowledge of the Distribution System Code and electrical utility industry.
- Experience working with large sets of data and projects delivering analytics.
- Advanced project management and problem-solving skills.
- Possesses strong analytical background with report development experience, database knowledge, and the ability to translate information into meaningful and presentable formats.
- Advanced knowledge of Microsoft Word, Excel, PowerPoint, and Visio.
- Advanced troubleshooting, problem solving and analytical skills.
- Strong oral and written communication skills.
- A balance of technical and people skills.
- Comfortable presenting to large groups.
- Can work independently and in a group setting.
- High level of attention to detail.
- Experience with SQL an asset.
- Experience with Oracle CC&B an asset.
- Experience leading teams would be an asset.

**Knowledge/Education**:

- Bachelor’s degree in Technology, Business Administration, or equivalent combination of experience and/or training.
- 3-5 years of experience working as an Analyst with business information systems and technology.

**Responsibilities**:

- Responsible for devising plans and strategies to help the organization achieve business goals.
- Analyze, design, and optimize business processes.
- Analyze system data, identify errors, and make recommendations for improvement.
- Configure assigned business systems and create business reports from information systems.
- Provides level 1 support of assigned business systems.
- Liaise with department managers/leads to determine and document business requirements.
- Evaluate existing business processes to assess the need for improvement and/or new business programs/initiatives.
- Translate requirements into test case scenarios for quality assurance testing.
- Coordinate with team members to create and improve workflows.
- Participate as a project leader in project planning and development, focusing on initiatives supporting the Customer Care and Billing departments.
- Identify and create training plans, materials, and job aids to facilitate successful process and system deployments.
- Act as a business functional lead and is a critical resource to support projects.
- Recognize and undertake the responsibility to continually develop vision, professional knowledge, and skills relevant to the position.
- Research and presentation of business cases.
- Develop and maintain positive working relationships with all internal departments, management staff and employees, external customers, contractors, municipal agencies, and governmental bodies.

**How to Apply**

We sincerely thank all applicants for their interest in this position; however, only those selected for an interview will be contacted. Enova Power Corp. is an Accessibility for Ontarians with Disabilities Act (AODA) compliant workplace. Our recruitment and hiring processes will be modified to accommodate disabilities, if requested.