Operations Business Analyst

Position Overview
Primary Responsibilities
- Performing business analysis work including workflow analysis, business information requirements and models including recommending technology-driven process improvements
- Developing, testing and deploying smaller reporting and end user computing solutions
- Creating and executing test scripts
- Providing orientation and training to end users for all modified and new systems.
- Documenting operational objectives by studying business functions; gathering information; evaluating output requirements and formats
- Partnering with business areas to assess reporting, analysis and data visualization needs.
- Supporting the company's growth and financial goals by performing data mining and analysis to generate reports.
- Conducting market research analysis to support strategic initiatives and provide opportunities for growth, progress, and change.
- Ensuring and monitoring master data integrity
- Preparing functional process charts to analyze business operations.
- Advising on screen layouts
- Troubleshoot issues brought up by system users
- Planning, designing or modification of practical manuals and automated business procedures.
- Working with implementation teams to coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.
- Looking for ways to reduce costs and enhance productivity in IT throughout AirBoss, proposing any suggestions to management.
- Participating in IFS implementation tasks up to and including process assessment, GAP assessment, solutions development, data migrations, testing, training and go-live support.

Education and/or Experience
- Bachelor’s degree in business, Finance, Math, Computer Science/Information Technology or MIS
- A minimum of 3-5 years of relevant work experience.
- Some prior experience in a business or IT support role is strongly preferred.
- Demonstrated interest in innovation and advancement of business technologies and processes.
- Strong interpersonal skills and customer focus
- Excellent written and oral communication skills; excellent listening and interpersonal skills including the ability to communicate ideas in both technical and user-friendly language.
- Strong organizational and time management skills with the ability to manage multiple priorities/deadlines.
- Some knowledge of programming languages, such as Visual Studio; SQL language and databases, such as MS-SQL, DTS, Oracle, DB2; report tools, such as Crystal Enterprise; desktop and server operating systems and hardware; networking and protocols
- Good project management skills.
- Highly self motivated and directed; keen attention to detail.
- Proven analytical and creative problem-solving abilities.

Additional Screening Criteria
We are seeking an associate with strong technical skills and aptitude, as well as solid business analysis skills. The individual should able to assist in the assessment and documentation of business needs and assist in the design and deployment of solutions. The associate needs to be a self-motivated and energetic individual who can meet the challenges of a fast-paced environment. The associate should be comfortable with change and working with partners at various levels.
Communication Skills
- Ability to communicate on a technical and non-technical level depending on the audience.
- Ability to read and interpret technical and non-technical documents.
- Ability to listen and understand communications from customers, co-worker and management; clarifying when necessary

Analytical Skills
- Critical thinking is necessary in any IT position to analyze and clearly identify the root cause of any issue
- The ability to break down larger problems into smaller components is key

Problem Solving Skills
- Troubleshooting skills are key in any IT position; the ability to efficiently try multiple approaches to develop an effective solution
- Must be able to problem solve in high pressure down time situations
- Need to be able to continually to learn on the job as technology changes