Business Analyst

Role Overview As a Business Analyst, you will drive discussions with business stakeholders to gather and document requirements, identify problems, and define functional solutions. You will collaborate with technical team members as they build these functional solutions. You will coordinate efforts with third‑party vendors to configure and launch new tools that contribute to these functional solutions. You will work closely with the members of the team to manage your business project to ensure successful delivery. You will communicate progress, anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs with the technical constraints of the project while ensuring the project ultimately meets the business needs of the stakeholders. What You’ll Do Stakeholder engagement: Drive discussions with business stakeholders to understand their problems and requirements. Solution proposal: Work with other technical team members on proposing solutions that meet business needs and requirements. Project management: Manage the expectations of stakeholders by communicating progress and timelines on projects. Strategic planning: Proactively work with business stakeholders to identify long‑term opportunities and work with the enterprise architecture team to incorporate them into a roadmap. Requirements elicitation: Collaborate with stakeholders to elicit, document, and prioritize business requirements. Functional specification: Translate business needs into functional specifications for technical teams. Process improvement: Evaluate existing business processes and identify opportunities for improvement, documenting both the current and future stages as process flow diagrams. Optimization: Design and implement process improvement initiatives to optimize efficiency and productivity. Quality assurance: Oversee testing activities including partnering with business team members to document test cases and carry out UAT activities. Other duties: Other duties as may be assigned. What You’ll Bring Requirements gathering: Experience gathering and consolidating requirements from business stakeholders. Documentation: Proficient in the creation and presentation of requirements documentation. Solution delivery: Experience translating business requirements into working solutions. Stakeholder management: Experience in building relationships, influencing and working closely with stakeholders to determine acceptable solutions. Project delivery: Proven track record of managing projects and delivering on time. Technical collaboration: Experience working directly with technical teams. Analytical skills: Strong analytical and problem‑solving skills. Organizational skills: Detail‑oriented with strong organizational skills. Communication: Excellent verbal and written communication skills. Team collaboration: Ability to work collaboratively with cross‑functional teams. You’ll Stand Out If You Bring Project management: Prior project management experience. Agile methodologies: Experience in agile methodologies, familiarity with Jira, Confluence. Cloud platforms: Experience with Google Cloud Platform, or another major cloud provider such as AWS. Standardization: Working knowledge of documentation standards such as BPMN and UML. Additional Notes Location: This role is remote within Canada. Travel: Travel may be required 1‑2 times per year. Hours: Monday‑Friday, standard EST hours. Compensation At FreshBooks, we approach each individual’s compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. The total annual compensation for this role ranges from CA$62,000 to CA$78,000, which may include participation in our incentive programs. Additionally, this position offers an equity grant and immediate enrollment in FreshBooks’ comprehensive benefits program. Perks And Benefits 🩺 Comprehensive health and wellness benefits. Generous time off including a flexible vacation plan, a retirement savings program or pension plan matched to your local office, stock options for every full‑time employee, parental leave and new parent support, annual healthy living credit, comprehensive medical and dental benefits, fertility and gender‑affirming benefits dependent on your region, and more. 📚 Perks that matter. Including a Peer Recognition Program, an Employee Assistance Program, headphone credit, meaningful in‑person gatherings to bring onsite and remote employees together, and more perks matched to your local cluster. 🌱 Working environments to help you thrive. Beautiful office spaces welcome you in Toronto, Amsterdam, and San Luis Potosí. If you don’t have access to a FreshBooks office, you receive a home‑office credit to set up your home office. 🤗 Supportive peer group, mentors, and leaders. We care about each other across the organization and have programs to support this so everyone feels a strong sense of belonging, and believes in collective impact. 🚀 Accelerated growth. Comprehensive company onboarding, career development through continuous coaching, training, and learning on the job. About FreshBooks You've probably learned a bit about FreshBooks before making it to this point, but let us take a moment to introduce ourselves: At FreshBooks, we believe that small business owners are the backbone of the economy, yet they are often the most underserved when it comes to technology. For over 20 years, we’ve been on a mission to support owners, from the scrappy solopreneur with a big dream to the growing business with employees to manage. Our leading platform is more than just business software; it’s an all‑in‑one financial toolkit that automates invoicing, expenses, payments and payroll, allowing our customers to spend less time on paperwork and more time doing the work they love. We believe in human‑centric connections that empower teams to do their best work. Headquartered in Toronto, Canada, our team operates in clusters across North America and Europe using a variety of working environments — remote, hybrid, and in‑office — all based on what’s best for the team, collaboration, and mental well‑being. We are committed to creating a supportive and flexible workplace where everyone can thrive, grow, and make an impact on the lives of small business owners worldwide. Even if your experience doesn't meet every bullet on the above lists, we'd love to learn more about you and why you think FreshBooks is the next step in your career. FreshBooks is an equal‑opportunity employer. We do not discriminate based on gender, religion, race, mental disability, sexual orientation, age, or any other status. All applicants are considered based on their qualifications and merits. At FreshBooks, we inspire an environment of mutual respect and we believe diversity and inclusion are crucial to our success. FreshBooks provides employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us by phone at 1‑416‑780‑2700 and/or email at accessibility@freshbooks.com. #J-18808-Ljbffr