Patient Access Navigator

**Join Amgen’s Mission of Serving Patients**:
At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease
- we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

**Role**: Patient Access Navigator - Rare Disease

**Reports to**: Senior Manager, Patient Access

**Location**:Ontario Remote Worker

**What you will do**:
Let’s do this. Let’s change the world. In this vital role you will provide logístical, non-medical educational assistance to patients and caregivers as well as office and site of care staff, including physicians, nurses, office managers and executives. Strong knowledge and demonstrated history of access and reimbursement for biologic/biosimilar products is required. The PAN works in a highly visible, strong team environment to provide exceptional customer service at all levels. The PAN will work with the patient, the physician and the Site of Care to educate on next steps required to gain access to therapy. The PAN will also work to maintain relationships with patients families, caregivers and by extension physicians and their staff along with cross-functional partners to support ongoing compliance with therapy. The PAN will also work with numerous internal teams, including Market Access, Medical Affairs, Advocacy, Marketing, and Site of Care to facilitate and improve patient access to insurance, medications, financial support, resources and more.
- Secure written or electronic patient consent to Amgen Entrust Rare for patients in the assigned geography to enroll and on-board patients to the program
- Liaise with patient’s relevant health care providers to support patient’s access to therapy and reimbursement support services
- Logistical, non-medical educational assistance to patients and caregivers as well as office and site of care staff, including physicians, nurses and/or office managers
- Provide proactive education to prescribers and sites of care upon patient enrollment on coverage for Amgen rare disease therapies, common prior authorization requirements as required
- Demonstrate in depth knowledge of the rare disease program including pathophysiology of the disease and product, therapeutic area, disease process and mechanism of action
- Responsible for supporting patients to navigate reimbursement access for their prescribed Amgen therapy, including, reimbursement investigation, facilitating insurance coverage documentation, coordination of benefits, & financial assistance
- Coordinate Bridging and/or Free of Charge Goods (FOCG) for patients who meet eligibility criteria
- Coordination with other approved Amgen 3rd Party Patient Service Providers to support: Schedule lab testing at the request of a prescribing HCP, Coordinate and/or scheduling injection training resources, Coordinate infusion services
- Adhere to Amgen pharmacovigilance policy for reporting AEs and PCs
- Be able to partner with Patient Advocacy Sr Manager at Amgen around Patient Advocacy groups and associations
- Partner with Safety and PV and report AE’s and product complaints through medical information
- Organized and detail-oriented with strong service mindset
- Multi-tasking, prioritization and proactive problem-solving abilities
- Strong verbal and written communication skills
- Proven ability to collaborate and work in teams and synergistically with Amgen’s Patient Services Team including cross-functional partners who have roles supporting the patient journey, third Party vendor and other decentralized PSP partners
- Role includes ~70% travel to meet customers
- Support the telephony queue of the Amgen Entrust Rare program

**What we expect of you**:
We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a person with these qualifications.

**Basic Qualifications**:
Bachelor’s degree

Or

College diploma and 2+ years of patient support/reimbursement experience or 3 years of relevant work experience in a “high service culture”

**Preferred Qualifications**:

- Scientific background and ability to learn product and disease information.
- Nursing or other clinical background
- Orphan or Rare disease and reimbursement experience
- Familiarity with HIPAA guidelines and Health Canada requirements