Patient Access Scheduling Clerk

**Company Biography**:
Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals. We are also proud to be named one of **Greater Toronto's Top Employers** for 2022 Learn more at shn.ca

**FOR EXTERNAL APPLICANTS ONLY**: _As a condition of employment, you are required to submit proof of full COVID-19 vaccination status to the Hospital’s Workplace Health and Safety department._ **Fully vaccinated**: having received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by WHO (e.g., two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series), and having received the final dose of the COVID-19 vaccine at least 14 days ago.

**Position Overview**:
It is an exciting time to join SHN’s new Patient Access team. We are a corporate function providing efficient and patient-focused patient registration, patient scheduling and bed allocation services across all three hospitals. We are currently undergoing significant transformation and are in the process of improving and expanding services provided to the organization and our patients. This includes centralized patient registration enabled by kiosks where we register more than 3,000 patients a day with an average registration time of less than 2 minutes. Patient Access is often the first point of contact with patients as they enter any of SHN’s three hospitals so these positions are integral to the patient experience at SHN.

The Patient Access Scheduling Clerk is a valuable member of the Patient Access team and has a significant impact on the effective operation of patient scheduling functions at Scarborough Health Network. This position is responsible for providing accurate and efficient scheduling and pre-registration services in a high-volume, call centre environment. In our new Centralized Scheduling office, you will be scheduling patients for several different areas, including our multi-modality Diagnostic Imaging services, our regional Cardiac Care program, and our expansive Women & Childrens’ program. Your work will help facilitate an enhanced patient journey beginning before they even step foot in the hospital.

What’s in it for you?
- This position offers opportunities for learning and career growth as we build up our team.
- You will be part of a diverse and professional team who love the work they do.
- You will work closely with patients and healthcare leaders and feel great about helping to improve the system.

**Company Vacancy/Request for Transfer**:
**Responsibilities**:
Scheduling & Pre-registration Functions
- Accurately deciphers and transcribes referrals/orders into clinical information system (CIS).
- Schedules referrals/orders into clinical information system (CIS).
- Scans and attaches referrals/orders into clinical information system (CIS).
- Interviews patients by phone and enters precise registration information into clinical information system (CIS).
- Validates patient health card information to determine eligibility and actions accordingly.
- Educates patients on fees associated with visits. Obtains secondary insurance and credit card information on electronic billing consent, when applicable.
- Accurately advises patients of related appointment instructions/preparations and what to expect upon arrival at Scarborough Health Network.
- Responds to patient feedback and concerns with compassion and professionalism in line with SHN’s values and Patient Partnership Principles.
- bility to perform the essential duties of the job and to seek help and accept guidance when a gap in competency is identified.
- Promotes patient use of MyChart.
- Answers patients/staff/provider and scheduling requests by phone.
- Confirms, reschedules and cancels patient appointments.
- Auto faxes scheduling orders/requests.

Other
- Registration tasks as assigned.
- Training and orientation of new staff.
- Other duties as assigned.

**Requirements**:

- Graduate of a Medical Office Administration program, Business Administration program, or equivalent combination of post-secondary education and/or minimum 1 year recent scheduling experience.
- Recent experience scheduling for complex programs (e.g. Diagnostic Imaging, Oncology, etc.)
- Medical terminology certificate required or completion within 1 month of hire.
- Completion of SHN customer service training within 3 months of hire
- Experience using multi-line phones, fax machines and documents