Intake and Patient Navigation Coordinator

We currently have a **Regular Full-Time **opportunity for an **Intake and Patient Navigation Coordinator** role in **Thompson Anxiety Disorders Program - Brain Sciences** at our **Bayview campus**.

**Hours of Work**:Weekdays; 8-hour Day shifts; availability to work some evenings as required

**Summary of Duties**:
The Frederick W. Thompson Anxiety Disorders Centre, within Sunnybrook Health Sciences Centre, is a specialized program treating Obsessive Compulsive Disorder (OCD) and related disorders. We are currently seeking an enthusiastic administrative professional to join our team as Intake and Patient Navigation Coordinator. This administrative role is an important member of the Thompson Centre multidisciplinary team and works closely with program leadership, staff, trainees and other stakeholders to support the Centre in achieving its goals.

The person in this role will provide centralized information, intake and navigation for the specialized OCD services available through the Thompson Anxiety Disorders Centre. The role leverages good clinical instincts with strong administrative skills, creating an approachable, responsive and easy way for patients, families and healthcare providers to access the services they need. The position is well suited to a self-starter with strong organizational and prioritization skills who can work independently and collaboratively within a team environment. Excellent communication and assessment skills are essential. Strong multitasking skills with an ability to adapt to change are essential in this busy, multi-site environment.

Referrals:

- Coordination of the incoming referrals for outpatient and residential services.
- Reviewing referral documentation to ensure completeness, including follow-up with referring physicians and patients as required.
- Directing ineligible referrals to alternative resources.

Intake/Admissions:

- Collaborating with team leads in residential and outpatient services to support effective intake/admissions Processes.
- Coordination of intake activities includes scheduling assessments, consultations, and collecting patient documentation and measures.
- Support outpatient group services, including; scheduling participant pre-treatment assessments and registering Patients into groups.
- Coordinating with the research team to support collecting research data, scheduling assessments, etc.
- Collaborate with admin and clinical staff in a residential program to ensure admissions are organized, including admission schedule, client materials, and charts.
- Input and track intake/admissions data in an online database and produce reports as required.
- Communication with patients/families/physicians throughout the process, answering inquiries as needed.
- Word processing, creating and modifying documents using Microsoft Office.
- Collaborating with staff and other stakeholders on quality improvement initiatives and special projects
- Other duties are assigned based on qualifications.

**Qualifications/Skills**
- 2 years of related experience working in mental health in a hospital or community setting.
- Demonstrated working knowledge of Microsoft software (Outlook, Word, Excel, PowerPoint, Access)
- Demonstrated ability to use sound judgment, take the initiative, and be a good team player.
- Excellent communication skills, both verbal and written
- Excellent time management skills; attention to detail; capacity to prioritize
- Ability to work independently and balance multiple work demands, including time-sensitive requests
- Good interpersonal skills and ability to relate to and work well with a very diverse group of individuals
- Tact and discretion in dealing with sensitive and confidential issues

Human Resources
Sunnybrook Health Sciences Centre

Sunnybrook Health Sciences Centre is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter.

Sunnybrook Health Sciences Centre is strongly committed to inclusion and diversity within its community and welcomes all applicants including but not limited to: visible minorities, all religions and ethnicities, persons with disabilities, LGBTQ persons, and all others who may contribute to the further diversification of ideas.

Please be advised that in order to be eligible for employment at Sunnybrook, all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series); **AND** have received the final dose of the COVID-19 vaccine at least 14 days ago. Medical exemptions or any other kind of requested exemption based upon the Hospital’s obligations pursuant to the Ontario Human Rights Code will be considered on a case-by-case basis.