Hospital Navigator

2 days ago

Toronto, Canada SickKids Full time

**About SickKids**:
Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of _Healthier Children. A Better World_.

Don’t miss out on the opportunity to work alongside the world’s best in paediatric healthcare.

**Position Description**:
The focus of the SickKids Hospital Navigator is to provide Service Excellence to the patients and families we serve. The Navigator greets and supports patients, families, and visitors entering the hospital at the two public entrances on the main floor. This role operates seven days a week and includes a combination of day, afternoon, and evening shifts.

**Here Is What You Will Get To Do**:

- Welcome visitors in a friendly and courteous manner upon arrival.
- Direct/escort urgent patients into the Emergency Department.
- Provide guidance to the self-screening/self-masking process.
- Request that families/patients with symptoms inform a member of their clinical team.
- Inform individuals of the hospital Family Presence and Visitor Policy and current restrictions.
- Escort patients/family to destination or provide concise directions.
- Help with delivery of items when required.
- Obtain wheelchairs as needed.
- Access Women's Auxiliary Volunteers, Protection Services, Environmental Services, Office of Patient and Family Experience, and Plant and Operations for assistance when necessary.
- Be aware of local resources and options available for families in the vicinity and be able to give directions accordingly.
- Monitor the overall appearance of the hospital entrance.
- Perform related duties as required.

**Here Is What You Will Need**:

- Dedicated to providing excellent customer service.
- Friendly, dependable, and compassionate individual.
- High degree of professionalism and empathy.
- Excellent interpersonal skills and a commitment to teamwork.
- Communicates courteously and effectively.
- Must wear SickKids Navigator apparel.
- Additional personal outdoor wear required when working in cold temperatures.
- Able to wear a mask and stand for 1-2 hours at a time with short breaks as required.
- Flexible & Responsive.

**Employment Type**:
Full-time, Part-time and casual positions available

**Our Commitment to Diversity**:
The children and families we care for are from a variety of communities, and so are our employees. We welcome and encourage everyone to join our organization and be part of our team.

Thank you for your interest in joining SickKids. Only those applicants selected for an interview will be contacted. In accordance with our Hospital policy, employment at SickKids is conditional upon the Hospital’s receipt of all necessary documentation.

**How to Apply

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