Coordinator, Patient Access

**Company Biography**:
Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals. We are also proud to be named one of **Greater Toronto's Top Employers** for 2022 Learn more at shn.ca

**FOR EXTERNAL APPLICANTS ONLY**: _As a condition of employment, you are required to submit proof of full COVID-19 vaccination status to the Hospital’s Workplace Health and Safety department._

**Position Overview**:
This role provides support and coordination of one or more Patient Access functions (registration, bed allocation, and centralized patient scheduling) corporately. The role also supports ongoing transformation and optimization projects across the Patient Access functions with a focus on increasing organizational efficiencies while improving the patient experience.

**Company Vacancy/Request for Transfer**:
**Responsibilities**:

- Supports day-to-day operations of Patient Access functions - provides support for managers and supervisors in administrative duties
- Supports staffing & scheduling of frontline staff, including scheduling, payroll, and recruitment support.
- Pulls reports and data to support efficient staffing of registration and/or scheduling areas
- Support projects for optimization of Patient Access functions in alignment with corporate strategic initiatives.
- Use data & dashboard reporting from EPIC to monitor Patient Access-related processes and identify optimization opportunities
- Work with Patient Access Managers and supervisors as well as other departments as appropriate to address areas for improvement.
- Design reports and analyze data impacting patient access activities.
- Ensure optimal service and data quality management for efficient day-to-day operations supported by appropriate documentation of standards and expectations
- Develop and maintain department standards, and associated standard work/SOPs and processes
- Maintain and Improve Data Quality through SOPs, staff training, audits, and reporting.
- Ensure Staff & Patient Safety and positive Patient Experience
- Foster culture of safety by following the hospital’s comprehensive safety programs and practices including staff safety, patient safety, environmental safety and participates in regular in-service education in this area.
- Foster a culture of Patient & Family Centered Care (PFCC) and excellent customer service within the Patient Access department
- Collaboration with Patient Access supervisors to provide cross-coverage as needed

**Requirements**:
1. Experience in providing administrative support to a leadership team in a health care setting
2. Experience in handling health information with the ability to determine impacts of change to patient information or system functionality
3. Experience in engaging in system improvements/implementations and related change management in a health care setting
4. Experience in developing documentation and training materials that meet the needs of the audience
5. Strong computer skills and proficient using Microsoft Office products
6. Excellent verbal and written communication skills and ability to engage others
8. Broad knowledge of Patient Registration, Scheduling, and Health Information, and associated impacts to clinical processes.
9. Ability to work independently and take initiative to improve patient experience

**Accommodation Statement**:
Scarborough Health Network (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

Learn more about our exciting opportunities by following SHNCareers on Twitter and on Instagram.