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Help Desk Support

2 weeks ago

Toronto, Canada Sigma Workforce Solutions Full time

diagnose and resolve technical hardware and software issues
- research questions using available information resources
- advise user on appropriate action
- follow standard help desk procedures
- log all help desk interactions
- administer help desk software
- follow up with customers and users to ensure complete resolution of issues
- redirect problems to correct resource
- identify and escalate situations requiring urgent attention
- track and route problems and requests and document resolutions
- resolve technical problems with Local Area Networks and Wide Area networks
- prepare activity reports
- inform management of recurring problems

**Salary**: $21.00-$22.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Language training provided
- Vision care

Flexible Language Requirement:

- English not required
- French not required

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

**Education**:

- Secondary School (preferred)