IT Help Desk Support

2 weeks ago

Toronto, Canada Eastbay I.T. Consulting Inc. Full time

**Junior Tech - Help Desk Support**

This position requires a self-starting individual who can take direction but does not require it.

The individual should have excellent communication skills and a thorough understanding of PC hardware/software and Microsoft products.

**Do you have what it takes?**
- Microsoft Windows based networking.
- Windows Server (2012+), Active Directory, Exchange, O365 etc.
- Internet Connectivity and Security (Firewalls)
- Backups and Disaster Recovery experience.
- Monitoring tools and CRM experience (Salesforce is an asset).
- Installation and maintenance of hardware/software.
- End User Productivity Tools (MS Office, SharePoint, O365 etc).
- Computer troubleshooting

**Your Day-to-day**:

- The ability to effectively translate technical information and procedures to end-users.
- Basic configurations, supporting Clients and environment maintenance.
- Successfully manage a high volume of calls/tickets, effectively troubleshoot and escalate.
- Providing quality customer support by surpassing expectations.
- PC installations/configurations.
- Server administration, LAN/WAN L1 maintenance, monitoring.
- Assist in analyzing IT infrastructures & recommend hardware/software upgrades.
- Assist with on-site projects and make occasional maintenance on-site visits.

**Bonus Points**:

- Exceptional organizational skills.
- Strong analytical thinking, creative problem solving and efficient troubleshooting skills.
- Effective communication skills both verbal and written.
- Ability to work with deadlines and under pressure.
- Interpersonal skills, positive and friendly manners, ability to establish credibility.
- 1 Year or more of Help Desk experience

What’s in it for you?

The culture at Eastbay is what separates us from the rest—but the perks don’t hurt either. Here’s a small snapshot of what we offer:

- No Dress Code - as long as you look presentable, we care more about your work than your outfit
- Continuous training opportunities leading to personal and professional development
- Opportunities to advance into higher level roles and responsibility within 12-18 months
- Unlimited Coffee (and Tea) - Some projects require more than just one cup, we’ve got you covered
- Team Lunches - Get a taste of Toronto and experience something new
- Celebrations - Birthdays, holidays and milestones we like any excuse to have a party
- Team Outings - from TFC to the patio we love to sample what the city has to offer
- Home away from home - We put a lot of effort into making our office feel like home

**Job Type**: Full Time

**Salary**: $40,000.00-$45,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Discounted or free food
- Extended health care
- Paid time off
- Vision care
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay
- Overtime pay

Application question(s):

- Must have your own vehicle

**Language**:

- English (required)

Work Location: Hybrid remote in Toronto, ON

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