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Technical Support Help Desk

2 weeks ago

Toronto, Ontario, Canada Dawn InfoTek Full time

Dawn InfoTek
Inc. is a professional IT consulting team that partners with major financial institutions, investment firms and government sectors. We have been dedicated to delivering cutting-edge consulting services and recruiting all levels of IT positions for our clients.

We are currently seeking competent individuals to fulfill the role of
Helpdesk /Technical Support
to join our dynamic team for our client, one of the
major banks.

Location: -
2 weeks training onsite and then Hybrid work model – 4 days onsite per month

Contract Duration:
12-24 months based on performance

Extension:
Yes, possibility of extension

FTE: Possible (based on performance + vacancy)

Typical Day in Role:

  • Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower - high complexity level

  • Troubleshooting customer concerns over inbound phone calls

  • Enter commands and observe system functioning to verify correct operations and detect errors.

  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Must Haves:


• Fluent English/French- Mandatory (no exceptions, bilingual and fluency in both required)


• 2-3 Years Customer Service Experience


• 2-3 years of browser troubleshooting practices


• Knowledge of computer software, such as configuration management software, desktop communications software, and operating system software.

Nice to Have

  • Previous Help Desk or Contact Center experience

-Technical Help Desk Experience

Soft Skills:


• Strong Verbal and written communication skills,


• problem solving skills,


• customer service


• empathy, finesse and interpersonal skills.


•High ability to work independently and manage one's time.

Education:

College/University in related field preferred but not required