IT Help Desk/ Support

Kinka Family is currently looking for an **IT Help Desk/ Support** to join our team

**JOB OVERVIEW**

The IT Help Desk/ Support position provides hardware and software assistance and support to system users across KINKA FAMILY including Restaurants & Office staff. The incumbent will have great technical knowledge and be able to communicate effectively to understand the problem, troubleshoot and explain its solution.

**LOCATION**

294 College St, Toronto, ON M5T 1R9

**BENEFITS**
- **Extended Benefits** - Medical, Vision and Dental (Applicable after successful completion of the probationary period)
- **Staff Discount** across all Kinka Family group restaurants globally (KINKA IZAKAYA, KINTON RAMEN, JaBistro, NEO COFFEE BAR, KINKA SUSHI BAR IZAKAYA)
- **Referral Program**:

- **Paid Vacation**:

- **A hybrid, Flexible Work Model**

**RESPONSIBILITIES & DUTIES**
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), VPN and other networking issues
- Perform remote troubleshooting through diagnostic techniques and pertinent questions to determine the best solution (in person troubleshooting may be required)
- Direct unresolved issues to the next level of support personnel
- Demonstrate proficiency on all IT products, including but not limited to: Point-of-Sale Systems, Networking (basic configuration/troubleshooting), Computer hardware/software, and web-based platforms
- Record and logs all service tickets accurately. Maintain detailed IT related documentation
- Identify and suggest possible improvements on procedures
- Adhere to security best practices and follow written policies
- Performs other duties as assigned

**REQUIREMENTS**
- Previous experience in an IT Helpdesk or IT Technical Support role is an asset
- Detail oriented with excellent verbal and written communication skills in English
- Focus on time management and organization skills while multitasking
- Ability to demonstrate consistent follow-through on assigned tasks and projects
- A desire to interact with end-users daily as the frontline of the IT department
- Must be able to work flexible hours between 2pm - 11pm EST, Wednesday to Sunday
- Must be able to work in evenings and weekends
- Some on-call work may be required

**About KINKA FAMILY**

Founded in 2009, KINKA FAMILY was born from our passion to revolutionize Japanese hospitality experiences and to bring original and flavorful Japanese food to the world. Today, we’re recognized as Canada’s largest Japanese restaurant brand, operating a diverse portfolio of restaurants and cafés around the world.

We have several brands under our umbrella and each brand is unique in its concept to bring guests on a unique culinary journey unlike any other. As we look ahead, our standards for excellence in our food and service continue to be our guiding vision so that we can give our guests the best Japanese food experience.

**DIVERSITY & INCLUSION**

**ACCOMMODATION**

**Job Types**: Full-time, Part-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Evenings
- On call
- Overtime
- Weekend availability

Supplemental pay types:

- Overtime pay

Application question(s):

- What is your salary expectation for this role?
- Are you legally authorized to work in Canada (Canadian citizen, permanent resident or current work permit)?
- Are you able to work late evening hours and weekends?

**Experience**:

- IT Helpdesk or IT Technical Support role: 1 year (preferred)
- Restaurant Point-of-Sale systems (ex: Lightspeed POS): 1 year (preferred)
- Microsoft Office 365: 1 year (required)