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Business Systems Support Specialist
3 weeks ago
**Job Description**:
**POSITION PURPOSE**
**MAJOR RESPONSIBILITIES**
- Leads, architects, designs, builds and implements customized solutions using various platforms to support C&HS and AccessYork service delivery improvement and automation initiatives/projects from start to finish and/or within pre-build/configured template.
- Determines business requirements in collaboration with stakeholders using the systems.
- Creates and maintains project life-cycle workflow and validates workflow with stakeholders.
- Creates predictive/prescriptive/statistical models/algorithms to analyze operational system data, spatial data and other process models data to identify patterns, to understand and provide insights into client and program operational behaviours using visual analytics and documents those results.
- Works with stakeholders to determine and resolve recurring issues related to functionality, systems integration and concerns identified by users.
- Monitors and analyzes business solutions/ processes and related systems interfaces and integration with external systems to ensure trouble free operation.
- Researches professional standard frameworks, models and business systems functionality and sector best practices to review and recommend process improvements.
- Researches, organizes, implements and documents data acquisition, transformation, creation and maintenance processes and ensures data meets Department’s quality requirements.
- Liaises with internal staff, providing systems expertise and support to ensure consistent and effective systems performance and utilization of systems to maximum functionality; shares information regarding initiatives and other best practices with Branch and Departmental staff.
- Liaises with external contractors, vendors, and suppliers on general troubleshooting, updates, maintenance and support contracts and to ensure system performance, as appropriate and in consultation with ITS and Geomatics Division.
- Performs other duties as assigned, in accordance with Branch and Department objectives.
- May occasionally be required to respond to emergency situations outside of normal business hours, as related to the Departmental Emergency Plan.
**QUALIFICATIONS**
- Successful completion of a Community College Diploma in Information Technology, Computer Sciences, Statistics, GIS or related field or approved equivalent combination of education and experience.
- Minimum five years experience in providing project/business solution implementation analysis, and support in data management systems, data integrity, security/privacy and understanding of programming development cycle (SDLC).
- Experience in project management and leading project teams.
- Experience and demonstrated ability on functional and technical levels of solution/data systems used with C&HS, GIS and other technology systems and in the use of relational databases.
- Understanding of Big Data, Data Science, Statistics, Analytics and Data Visualization technologies.
- Ability to work effectively independently and cooperatively in a team environment.
- Ability to travel to off site locations in a timely and efficient manner, as required.
- Ability to work outside regular business hours, as required.
