Business Systems Support Specialist

Status - Permanent Full-Time - Temporary - Approximate length of assignment, in months - Type of Position - a Replacement - Start Date - Immediate - Salary - Per hour - Salary Grade - $60.35 - $65.61 - Department - York Region -> Public Works -> Digital&Process Transformation - Location - 17250 Yonge Street, - Newmarket, ON L3Y 6Z1 CA (Primary) - Job Description (E) **ABOUT US** Almost 1.2 million residents call York Region home, making it one of the largest regions in Canada - and the fastest growing with a population that’s expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources. **WHAT WE OFFER** Consistently named one of Canada’s Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace - aligned with our vision to create strong, caring and safe communities both within and outside our walls. - Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions. - Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations. - Benefits and Wellness - Employees and their loved ones have access to a comprehensive employer-paid benefits plan that includes extended health, dental and life insurance, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services. - Inclusive and Diverse Workforce - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership. **ABOUT THE ROLE** Reporting to Program Manager Systems & Support, this position is responsible for research, planning and managing implementation of new systems, support maintenance and day-to-day performance of existing business technologies and enterprise systems. Leads project teams and provides guidance with activities related to department business technology projects and enterprise system roadmap. Research, recommends and implements solutions to ensure business objectives are met, with a focus on staying abreast of emerging technologies and incorporating innovative solutions, such as intelligent automation, predictive analytics, and scalable cloud infrastructure, where appropriate. **WHAT YOU'LL BE DOING** - Participates in the development, integration, testing, documentation, implementation, maintenance, and support of Maximo (EAM) and Maximo Application Suite (MAS) and associated technologies. - Provides technical and data support and maintenance, including documentation, problem identification, investigation, and resolution for all relevant stakeholders. - Supports business functional areas with any related systems and new program initiatives. - Provides troubleshooting analysis and resolution on all systems and documents follow up on all incidents, sensitive issues, and significant occurrences. - Coordinates specific assigned systems development and implementation activities, including preparation of the user requirements, definition and systems analysis, consults with stakeholders as necessary. - Assesses impact of data warehouse and business intelligence system on existing business processes and procedures; revises processes and procedures; makes recommendations to management staff for the use of revised business processes and procedures and develops transition plans. - Researches and evaluates new technologies, future systems, software, and hardware components related to relevant systems, including advanced technologies such as AI/ML frameworks, robotic process automation and cloud-based platforms. - Manages projects and leads project teams, ensuring timely delivery of products and services through project management principles and techniques, and tracks project activities, timelines and project deliverables. - Supports the development and implementation of relevant process/procedures following continuous assessment of the system, makes recommendations for improvements, as required. - Facilitate sessions with departmental u