Business Systems Support Specialist

5 days ago

Newmarket, Canada York Region Full time

**Job Description**:
**POSITION PURPOSE**

**_CORPORATE INFORMATION TECHNOLOGY GOVERNANCE_**
- Departmental information technology functions work in close collaboration with Corporate Information Technology; consistent with the Information Technology vision and strategy; supporting the development and implementation of Information Technology initiatives, programs, processes, policies and protocols._

**MAJOR RESPONSIBILITIES**
- Researches new technologies, future systems, software, and hardware components related to the department, including evaluating, performing systems testing and making recommendations to management.
- Coordinates specific assigned systems development and implementation activities, including preparation of the user requirements, definition and systems analysis; consults with ITS as necessary on general and detail design details and implementation planning.
- Monitors system performance on all department business systems and ensures all systems are working at an acceptable industry standard.
- Provides guidance and advice to other department business systems staff, as required.
- Performs backup duties of other department business systems staff as assigned
- Liaises with internal staff, providing systems expertise and support to ensure consistent and effective systems performance; shares information regarding initiatives and other best practices with Branch and Departmental staff.
- Liaises with external contractors, vendors, and suppliers on general troubleshooting, software and hardware updates, maintenance and support contracts, escrow agreements, new product initiatives, and other systems related information.
- Oversees collection of field data from various locations and facilities within the Department infrastructure to support department business systems.
- Oversees creation of software compatible files or data to support changes to the systems software due to expansion and/or changes in department business services.
- Assists business users and technical consultants with the development of complex database queries, reports and dashboards.

**QUALIFICATIONS**
- Successful completion of a Community College Diploma in Information Technology, Computer Science or approved equivalent combination of education and experience.
- Experience providing project implementation analysis and support in data management systems, data integrity and security as it relates to environmental business systems.
- Experience and demonstrated ability on functional and technical levels of Real Time Data Acquisition Systems.
- Extensive experience in development using Java, NodeJS, RESTful API, Python, HTML 5, JavaScript, SQL, Oracle Application Express (APEX), Ajax and CSS technologies.
- Extensive experience with relational database development, database queries, stored procedures, data modeling (e.g. Oracle, MS SQL, MySQL).
- Extensive experience in Data Modeling, Data Warehousing, PL/SQL, ETL processing.
- Expertise in software support, development and implementation in a DevOps (development and operations) environment that supports agile software delivery approach.
- Experience with design, development and implementation of Internet of Things; experience with design, development, implementation and support of Virtual Reality/Augmented Reality solutions.
- Experience with mobile solutions’ prototyping, design, development, implementation and support.

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