Business Systems Support Specialist

Status - Permanent Full-Time - Temporary - Approximate length of assignment, in months - Type of Position - a Replacement - Start Date - Salary - Per hour - Salary Grade - $60.35 - $65.61 - Department - York Region -> Public Works -> Digital&Process Transformation - Location - 17250 Yonge Street - Newmarket, ON L3Y 6Z1 CA (Primary) - Job Description (E) **ABOUT THE ROLE** **_CORPORATE INFORMATION TECHNOLOGY GOVERNANCE_**: - Departmental information technology functions work in close collaboration with Corporate Information Technology; consistent with the Information Technology vision and strategy; supporting the development and implementation of Information Technology initiatives, programs, processes, policies and protocols._ **ABOUT US** Almost 1.2 million residents call York Region home, making it one of the largest regions in Canada - and the fastest growing with a population that’s expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources. **WHAT WE OFFER** Consistently named one of Canada’s Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace - aligned with our vision to create strong, caring and safe communities both within and outside our walls. - Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions. - Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations. - Benefits and Wellness - Employees and their loved ones have access to a comprehensive employer-paid benefits plan that includes extended health, dental and life insurance, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services. - Inclusive and Diverse Workforce - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership. **WHAT YOU'LL BE DOING** - Researches new technologies, future systems, software, and hardware components related to the department, including evaluating, performing systems testing and making recommendations to management. - Coordinates specific assigned systems development and implementation activities, including preparation of the user requirements, definition and systems analysis; consults with ITS as necessary on general and detail design details and implementation planning. - Monitors system performance on all department business systems and ensures all systems are working at an acceptable industry standard. - Provides guidance and advice to other department business systems staff, as required. - Performs backup duties of other department business systems staff as assigned - Liaises with internal staff, providing systems expertise and support to ensure consistent and effective systems performance; shares information regarding initiatives and other best practices with Branch and Departmental staff. - Liaises with external contractors, vendors, and suppliers on general troubleshooting, software and hardware updates, maintenance and support contracts, escrow agreements, new product initiatives, and other systems related information. - Oversees collection of field data from various locations and facilities within the Department infrastructure to support department business systems. - Oversees creation of software compatible files or data to support changes to the systems software due to expansion and/or changes in department business services. - Assists business users and technical consultants with the development of complex database queries, reports and dashboards. **WHAT WE'RE LOOKING FOR** - Successful completion of a Community College Diploma in Information Technology, Computer Science or approved equivalent combination of education and experience. - Experience providing project implementation analysis and support in data management systems, data integrity and security as it relates to environmental business systems. - Experience and demonstrated ability on functio