Operations Manager

1 week ago

Whistler, Canada Nita Lake Lodge Resort & Spa Full time

_**Operations Manager - Hospitality & Guest Experience**_

Nita Lake Lodge Resort & Spa - Whistler, BC
**Employment Type**: Full-time, Permanent

**About Us**
Nita Lake Lodge is an award-winning 4-star luxury property in the heart of Whistler, BC. Known for our exceptional guest service and stunning lakefront setting, we pride ourselves on creating memorable experiences for our guests from booking to departure.

We are seeking a dynamic, experienced, and guest-focused Operations Manager to lead our Guest Services, Reservations, Bell Team, and Shuttle teams. This senior leadership role is key in shaping and elevating the guest journey while driving operational excellence and revenue growth.

**What You’ll Do**
- Lead, mentor, and develop the Guest Services, Reservations, Bell and Shuttle teams.
- Define and continuously enhance the guest journey from booking to departure.
- Handle guest concerns and reconciliation opportunities with professionalism and empathy.
- Oversee all aspects of daily operations, ensuring smooth workflows and service consistency.
- Evolve and implement Standard Operating Procedures (SOPs) and training programs.
- Collaborate with the senior leadership team on service improvements and revenue initiatives.
- Drive guest feedback initiatives, respond to reviews, and implement improvement plans.
- Manage budgets, forecasts, labor productivity, and cost controls.
- Partner with the Revenue Manager on pricing strategies, upselling, and occupancy growth.

**What We’re Looking For**
- **Minimum 3 years’ experience** in a senior leadership role in Front Office or similar.
- Strong background in reservations and hotel operations (asset).
- Proven decision-making, problem-solving, and conflict resolution skills.
- Financial acumen including budgeting, forecasting, and scheduling.
- Excellent communication, interpersonal, and organizational skills.
- Proficiency in MS Office, PMS systems, booking engines, and extranets.
- High attention to detail with a commitment to quality service.
- Willingness to work flexible hours, including evenings, weekends, and overnights as needed.

**Why Join Nita Lake Lodge?**
- Work in a stunning lakeside location in Whistler.
- Be part of a collaborative, supportive leadership team.
- Employee perks including staff accommodation options (if available), spa discounts, and F&B discounts.
- Career growth and professional development opportunities.

**How to Apply**:
Please submit your resume and a brief cover letter outlining your leadership experience and passion for guest service.

**Job Types**: Full-time, Permanent

Pay: $70,000.00-$75,000.00 per year

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- Paid time off
- Wellness program

Ability to commute/relocate:

- Whistler, BC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Front Office or a similar hotel operations role? : 3 years (required)

**Location**:

- Whistler, BC (preferred)

Work Location: In person

  • Operations Manager

    1 week ago

    Whistler, Canada Whistler Platinum Full time

    **Operations Manager** **Full-Time | Year-Round | Whistler, BC** **About Whistler Platinum** Founded in 2000, **Whistler Platinum** is Whistler’s premier property management and luxury accommodation company. We specialize in providing homeowners with unparalleled care and oversight, and guests with memorable vacation experiences through curated stays...

  • Operations Manager

    1 week ago

    Whistler, Canada Whistler Platinum Full time

    **About Whistler Platinum** Founded in 2000, **Whistler Platinum** is Whistler’s premier property management and luxury accommodation company. We specialize in providing homeowners with unparalleled care and oversight, and guests with memorable vacation experiences through curated stays and personalized concierge services. Our mission is simple**:make...

  • Manager, Operations

    2 weeks ago

    Whistler, Canada TAG Adventure Tours Ltd Full time

    **_Seasonal, Full Time, Salaried Role_** **Summary**: Reporting to the Director of Operations of the Adventure Group, the Operations Manager (OM) is responsible for all aspects of Wedge Rafting’s delivery. The OM is expected to contribute to the leadership team, working with peers and staff to lead the operational delivery aligned to the strategic vision...

  • Operations Manager

    2 weeks ago

    Whistler, British Columbia, Canada Whistler Vacation Homes Full time

    Whistler Vacation Homes Ltd. is one of Whistler's most innovative vacation rental management companies ). We manage over 70 premium vacation rental properties and are a growing company that is seeking a comprehensive Operations Manager. The job will entail an assortment of operational processes, from overseeing maintenance/home-care items to receiving and...

  • Operations Manager

    1 week ago

    Whistler, British Columbia, Canada TradeBrain Full time

    The Operations Manager leads Summit Cleaning's daily operations, supervises team performance, ensures consistent service quality, and manages communication with staff, supervisors, and property partners. This role consolidates manual administrative processes into efficient workflows, allowing long-time supervisors to focus primarily on quality control. This...

  • Assistant Manager

    7 days ago

    Whistler, Canada Tandoori Grill On Hill Full time

    **Overview** **Responsibilities** - Develop and implement operational strategies to enhance productivity and efficiency across all departments. - Monitor daily operations and ensure compliance with company policies and industry regulations. - Lead, mentor, and manage a team of employees, fostering a culture of collaboration and accountability. - Analyze...

  • HSS Manager, Operations

    1 week ago

    Whistler, British Columbia, Canada Woodfibre Management Full time

    ProjectThe Woodfibre LNG Project is situated approximately 7 km west-southwest of Squamish, British Columbia. It encompasses the construction and operation of a liquefied natural gas (LNG) export facility on the former Woodfibre pulp mill site, featuring a storage capacity of 250,000 m³ and an annual production of approximately 2.1 million tons of LNG.​...

  • Administrative Operations Manager

    6 days ago

    Whistler, British Columbia, Canada Whistler Premier Full time

    We are seeking an organized and proactive Operations Administrative Manager to support daily office operations and act as a central communication point across the organization. This role manages administrative tasks such as phone and email correspondence, document preparation, record-keeping, and invoice processing. The position also assists with...

  • Rooms Operations Manager

    1 week ago

    Whistler, Canada Marriott International, Inc Full time

    **Job Number** 23145123 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Whistler Village Suites, 4308 Main Street, Whistler, BC, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists in managing the execution of all operations in the rooms area...

  • Base Operations Manager

    1 day ago

    Whistler, British Columbia, Canada Blackcomb Snowmobiles Ltd. Full time

    Blackcomb Snowmobile, Dog sled, Mountain Dining, Snowshoe, Snowcoach, Sleigh Rides and Whistler ATV has been offering world class tours since 1991.We are a well-established Adventure Tourism business looking for someone to join our operations team. The operations manager will report directly to the owners and work with both operations and reservations to...